Job Description

Global Lead for Managed Services

Department: Circ. & Value Chain Trans. : Managed Services/Outsourcing

Employment Type: Permanent - Full Time

Location: United Kingdom

About Anthesis:


Anthesis is the sustainability activator. Proud to be a B Corp, we seek to make a significant contribution to a world which is more resilient and productive. We do this by working with cities, corporates, investors and other organisations to drive sustainable performance. We develop financially driven sustainability strategies, underpinned by technical expertise and delivered by innovative collaborative teams across the world.

At Anthesis Group, we are truly committed to putting people and our planet at the heart of all we do.

of Role & Key Responsibilities

Anthesis’ Circularity & Value Chain Transformation Global Business Line delivers managed services to a strong, established base of Fortune 500 clients, supporting them with ongoing data collection, reporting, regulatory compliance, impact measurement, and high-value insights across complex value chains. These services operationalize complex sustainability and product stewardship requirements such as product compliance, full material disclosure, conflict minerals reporting, extended producer responsibility (EPR), life cycle assessment (LCA), product carbon footprinting, EUDR compliance, digital product passports, and food waste data management, through recurring, programmatic delivery models rather than one-time advisory engagements.

We are now seeking a Global Lead for Managed Services to scale, mature, and optimize this business using a technology-enabled BPO model, combining digital platforms, AI-enabled automation, and globally distributed delivery teams to provide reliable, high-quality, and cost-effective services at scale. This role blends the disciplines of Business Process Outsourcing, SaaS-enabled operations, and expert-led advisory services. Success requires strong operational leadership, process rigor, and continuous improvement capability alongside the ability to work across digital, advisory, and commercial teams.

The Global Lead for Managed Services is accountable for end-to-end managed service operations, global delivery performance, customer satisfaction, team productivity, and recurring revenue growth, with a strong focus on scaling delivery through AI, automation, and delivery hubs in Colombia and the Philippines.

Key Responsibilities:

Global Managed Services Operations & Delivery

• Own end-to-end managed service operations across regions, delivering recurring, programmatic services that combine process-driven execution with domain-led analysis and insight.
• Design and operate scalable, technology-enabled delivery models that integrate digital platforms, AI-assisted workflows, and globally distributed service teams.
• Build, scale, and lead delivery centers in Colombia and the Philippines, establishing structured operating rhythms, knowledge-based workflows, and capacity models aligned to long-term client programs.
• Orchestrate resource allocation, delivery handoffs, escalation paths, and service continuity across multi-disciplinary teams performing both operational and analytical work.
• Define and own KPIs spanning service performance, cost efficiency, margin, quality, client satisfaction, talent development, and scalability.
• Partner with HR on hiring, onboarding, and capability development, including training teams to execute standardized processes while applying technical judgment and subject-matter expertise.
• Work cross-functionally with Digital, Advisory, Growth/Sales, Finance, and Operations leadership to align platforms, expertise, and delivery models into a cohesive, scalable service offering.
• Lead through influence in a global, matrixed organization and foster a culture of accountability, continuous improvement, and operational discipline.

AI-Enabled Operational Excellence

• Partner with Digital teams to deploy and operationalize AI-enabled capabilities that enhance both transactional efficiency and knowledge-driven outputs (e.g., automated validation, analytics augmentation, insight generation).
• Embed automation into repeatable workflows while enabling experts to focus on interpretation, exception handling, and value-added analysis.
• Establish human-in-the-loop delivery models that balance scale, accuracy, and professional judgment.
• Drive continuous improvement using data-driven methodologies drawn from both digital operations and scaled service environments, increasing throughput, consistency, and quality without proportional cost growth.

Client Experience & Service Quality

• Establish and maintain clear service standards, SLAs, and quality benchmarks across ongoing managed programs.
• Ensure consistent delivery of both reliable execution and high-value analytical outputs to Fortune 500 clients navigating complex regulatory and sustainability requirements.
• Maintain and continuously strengthen strict data privacy, confidentiality, and information security protocols to safeguard sensitive supplier, product, and operational data, reinforcing client trust and regulatory compliance.
• Work closely with internal security, legal, and IT teams to ensure delivery practices align with enterprise-grade data governance, access controls, and regional regulatory requirements.
• Monitor client satisfaction, delivery performance, renewals, and expansion signals across key accounts.
• Act as a senior escalation point for complex engagements requiring coordination across operational teams, technical experts, and digital platforms.
• Use operational data and client feedback to continuously enhance service outcomes and delivered value.

Revenue Operations & Growth Enablement

• Position managed services as a core growth engine for the C&VCT business line, scaling repeatable services while expanding higher-value analytical and insight-driven offerings.
• Partner with Sales and Client Leadership on pricing, bundling, renewals, and expansion strategies within long-term client relationships.
• Use delivery and performance insights to inform commercial decisions, investment priorities, and service evolution.
• Identify opportunities to expand services, improve margins, and increase recurring revenue through greater standardization, automation, and knowledge leverage.

Service Transformation & Industrialization

• Partner with Growth Portfolio Leads and Solution Owners to identify opportunities to transition appropriate advisory-led work into scalable managed services models.
• Co-develop practical operating models for each eligible solution area, including delivery structure, workflows, staffing models, enabling technology, pricing logic, and performance metrics.
• Lead the operationalization of these models, standing up delivery capabilities, enabling global teams, and transitioning services from project-based delivery to recurring, programmatic execution.
• Support Growth Portfolio Leads and Solution Owners in launching new managed services offerings, helping design, pilot, and scale services to operational maturity.
• Establish repeatable playbooks for service conversion, onboarding, and scale-up to enable continued expansion of the managed services portfolio across C&VCT.

Key Requirements & Skills, Knowledge and Expertise

Experience:

• 10+ years experience in managed services, BPO/KPO environments, SaaS-enabled operations, or platform-enabled professional services, preferably supporting complex enterprise clients.
• Proven track record scaling recurring, process-driven service delivery models that combine operational execution with analytical or domain-led outputs.
• Experience leading distributed or offshore delivery teams, ideally in Colombia, the Philippines, or similar global delivery locations.
• Experience integrating digital platforms, automation, or AI into service environments to improve efficiency and scalability.
• Experience working with Fortune 500 or similarly complex global organizations, managing long-term programs involving regulatory, product, or supply chain data.
• Experience partnering closely with digital, product, or technology teams without direct ownership, translating platform capability into operational services.

Technical & Operational Skills

• Strong operational and systems thinking, with the ability to design and run scaled, repeatable delivery models that balance efficiency with expert judgment.
• Experience applying AI, automation, workflow orchestration, or data platforms to enhance both transactional processes and knowledge-based outputs.
• Comfort managing KPIs, dashboards, SLAs, and performance metrics in high-volume, high-complexity service environments.
• Familiarity with operating in data-sensitive or regulated environments, including implementation of data governance, confidentiality, and security protocols.
• Strong analytical and problem-solving capabilities, with the ability to translate operational data into performance and growth improvements.

Communication & Leadership Skills

• Exceptional written and verbal communication skills, with the ability to engage both operational teams and senior client stakeholders.
• Strong interpersonal and stakeholder-management abilities across global, matrixed organizations.
• Proven ability to lead multidisciplinary teams delivering a blend of process execution, technical analysis, and client-facing outputs.
• Experience fostering cultures of accountability, continuous improvement, and operational discipline across distributed delivery environments.
• Comfortable operating in fast-evolving, growth-oriented environments where services, technology, and client needs continue to scale and mature.

Please note this position is not eligible for visa sponsorship.

Benefits

• The opportunity to work within an international organisation, collaborating with multicultural teams and contributing to projects with global impact.
• Long-term stability and professional development within a growing global consultancy.
• Continuous learning and development opportunities, including training, leadership development and learning spaces aligned with the evolution of the role and business needs.
• An inclusive and respectful working environment where diversity and equal opportunities are embedded in the way we operate.
• Flexible holiday policies, including an additional day off for your birthday and measures designed to support work–life balance.
• Access to corporate benefits aligned with the B Corp™ model, with initiatives focused on physical and mental wellbeing.
• A culture of recognition that values contribution, impact and behaviours aligned with our organisational values.
• The opportunity to engage in corporate volunteering initiatives, strengthening team connection and sense of belonging.