Job Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Logistics Limited, a leading provider in the contract logistics sector, is seeking an accomplished and dynamic Global Customer Care Senior Manager to join our Business Development division. This pivotal role is ideal for an experienced professional passionate about enhancing customer satisfaction and driving performance excellence on a global scale.

As the Global Customer Care Senior Manager, you will be instrumental in shaping and delivering superior customer care strategies that align with CEVA's commitment to operational excellence and client partnership. This role thrives at the intersection of customer engagement, performance management, and strategic business growth.

Key Responsibilities:

• Lead the design, implementation, and continuous improvement of global customer care frameworks to ensure responsiveness, consistency, and quality of service across all regions.
• Drive performance metrics and analytics to monitor service delivery effectiveness and identify areas for enhancement.
• Collaborate closely with Business Development and Contract Logistics teams to integrate customer feedback into service development, ensuring that solutions meet evolving client needs.
• Manage and mentor a diverse, cross-functional team, fostering a culture of accountability, innovation, and continuous learning.
• Serve as a strategic partner to senior leadership, providing insights and recommendations that support business growth and customer retention.
• Develop and maintain strong relationships with key clients, understanding their objectives and cultivating trust through consistent, high-quality support.
• Oversee global customer care projects and initiatives, ensuring timely delivery and alignment with business objectives.
• Ensure compliance with industry regulations and company policies within all customer care activities.

Candidate Profile:

• Proven experience in a senior customer care or performance management role within the logistics or contract logistics industry.
• Strong leadership skills with the ability to inspire, develop, and lead global teams.
• Exceptional communication and interpersonal skills, capable of building relationships at all organisational levels.
• Analytical mindset with a track record of using data to drive decision-making and improve service delivery.
• Demonstrated ability to manage complex projects and collaborate across multiple departments and geographies.
• Customer-centric approach with a passion for exceeding expectations and fostering long-term partnerships.
• Flexibility and adaptability to work in a fast-paced, global environment.

About CEVA Logistics Limited:

CEVA Logistics Limited is a global leader in supply chain management and contract logistics. Our mission is to deliver exceptional logistics solutions that connect and empower businesses worldwide. We pride ourselves on a culture that values innovation, collaboration, and sustainability, offering our employees opportunities for professional growth and meaningful contributions to a global network.

Joining CEVA means becoming part of a diverse and inclusive workplace committed to respecting and valuing every team member’s unique perspectives and experiences.

Why Join Us?

• Work in a globally recognised logistics company with a strong market presence.
• Engage in challenging projects that contribute directly to business success and customer satisfaction.
• Benefit from ongoing professional development and leadership opportunities.
• Collaborate with talented colleagues in an inclusive, supportive environment.
• Enjoy a hybrid working arrangement that supports a healthy work-life balance.

If you are a strategic thinker with a passion for customer care excellence and leading high-performing teams, apply now to join CEVA Logistics Limited and help us shape the future of global logistics services.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.