Job Description

Global Key Account Director

About the role

We’re looking for an outstanding Global Key Account Director to lead and grow one of our most strategic large FMCG global partnerships.

This is a high-profile, high-impact leadership role with full accountability for the end-to-end commercial, operational and contractual performance of a complex global account. You’ll operate at the centre of a multi-market partnership, driving delivery across key pillars including Shopper Conversion, Sustainability and Productivity, while shaping a clear long-term growth agenda.

You’ll combine strategic thinking with disciplined execution—bringing strong business insight to identify opportunities, and ensuring global teams are aligned behind a clear, actionable plan. At the same time, you’ll build deep, trusted relationships with senior stakeholders, consistently delivering a customer-focused approach that strengthens the partnership and creates long-term value.

This is a role for someone who enjoys working at pace, navigating complexity, and turning strategy into meaningful, measurable outcomes.

Key responsibilities

• Own full accountability for global account performance, ensuring delivery against commercial, operational and contractual commitments

• Define and execute a clear account strategy, aligning cross-functional and international teams to deliver against shared priorities

• Build and maintain strong, senior-level relationships with our partners stakeholders, positioning the business as a trusted, value-adding partner

• Use data, market understanding and commercial judgement to identify growth opportunities, innovation pipelines and efficiency gains

• Lead global teams across multiple disciplines to deliver consistent, high-quality execution across markets

• Build organisational capability and develop strong succession pipelines

• Drive P&L performance, including forecasting, margin optimisation, and financial planning

• Translate customer needs into scalable, commercially viable solutions, ensuring long-term partnership success

• Lead performance reviews, governance, and continuous improvement activity to drive sustained results

• Foster a high-performance culture, with clear accountability, strong collaboration and a focus on outcomes

About you

You’re a commercially driven, strategic leader with a track record of delivering results in complex, international environments.

• Significant experience in senior key account or commercial leadership roles within matrix organisations

• Proven ability to manage and grow large, strategic customer relationships on a global scale

• Strong commercial and financial acumen, with experience owning P&L and delivering against ambitious growth targets

• Brings strong business insight, using data, market understanding and customer knowledge to shape decisions and unlock value

• Demonstrates the ability to align teams and priorities across geographies, ensuring focus, clarity and delivery

• Builds credibility quickly and develops deep, trust-based relationships with stakeholders at all levels

• Comfortable operating in ambiguity, managing complexity and leading through change

• A collaborative and inclusive leader who develops high-performing teams and drives engagement

• Knowledge of Design and Shopper Strategy would be desirable

About us

TMS Global is a leading subsidiary of DS Smith International Paper, a renowned global packaging services company. Operating across 97 global markets, TMS Global specializes in retail display, print, and packaging outsourcing. Our TMS family consists of just over 300 people who are spread internationally across Europe, AMEA and the Americas.

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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