Job Description
Our End User Support team in Vancouver is hiring a Global IT Support Engineer to keep colleagues in eight countries productive and secure. You will be the first point of contact for technical issues, owning each one from the first report through to root cause, across Microsoft 365, Intune, Entra ID and AWS. It is hands-on work with real ownership, and the people you support are the ones who keep our investment teams running.
Why Orbis?
- Culture. We are committed to our Core Values. We encourage intellectual curiosity and individualism as well as collaboration across different areas of the business. We seek to hear our people’s voices – whether quiet or loud. Sharing ideas and challenging the status quo are commonplace.
- Autonomy. While guidance and support are provided, team members own their work and projects.
- Growth opportunities. We support our people in continuous learning and development.
- Agile environment. We are committed to providing a work environment that balances the needs of our clients; the needs of our teams; and the personal needs, commitments, and interests of our people.
- Philanthropy. Our people can contribute to society in a unique and personal way, through various philanthropy opportunities and programmes.
What will your responsibilities be?
- Resolve incidents and service requests, remotely and in person, within agreed SLAs and KPIs, keeping users informed until the issue is closed.
- Deploy and support end-user devices across their full lifecycle, including configuration, patching, inventory and warranties.
- Run employee onboarding and offboarding, including accounts, permissions, passwords, multifactor authentication and access requests.
- Administer Microsoft 365, Intune, Entra ID and AWS services, including Teams, Exchange Online, SharePoint and meeting room technology.
- Work with colleagues to find root causes, and escalate complex issues while maintaining ownership and communication.
- Automate routine support work with PowerShell, and use approved AI tools to improve triage, troubleshooting and knowledge content while protecting company and user data.
- Write the documentation, procedures and knowledge base articles that make the next fix faster.
- Respond to suspected phishing, malware and compromised accounts in line with our security procedures.
- Support colleagues across time zones, including agreed out-of-hours coverage where required.
About you
- Experienced in enterprise application support across cloud and on-prem environments.
- Strong analytical and troubleshooting skills with a structured approach.
- Clear communicator who remains composed under pressure.
- Ownership-driven, autonomous, and proactive in improving systems and processes.
- Strong collaborator with a security-minded approach to operations.
- Disciplined in documentation, operational rigour, and continuous improvement.
- Comfortable with scripting/automation and eager to advance these skills.
Nice to have
- Vendor contract and SLA management experience.
- Relevant certifications, e.g.:
- Microsoft Certified: Azure Administrator / Azure Engineer
- AWS SysOps Administrator or Solutions Architect Associate
- Comptia certifications (A+, Security+)
- Experience in financial services or another regulated industry.
- Understanding of ITIL and service management practices.
What we offer
The annual base salary for this position will be between $70,000 and $80,000 per year. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, and experience. We offer very competitive total compensation, with strong performers earning higher performance-based bonuses.
Instructions for application
To complete your application, please submit your resume, cover letter and transcripts (all post-secondary to this point; unofficial are accepted).
