Job Description

About Us

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.

Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!

Why Join Us?

Gain hands-on experience in the global music tech industry and become an expert in YouTube’s Content Management System and digital rights management.

Role

We are looking for a Global IT Manager to join our IT Operations team in Colombo, Sri Lanka.

In this role, you will lead Orfium's global IT operations, ensuring secure, reliable, and scalable IT services that support our growing global business. You will oversee identity and access management, endpoint management, SaaS administration, end-user support, vendor management, and continuous IT service improvement.

This is a hands-on leadership role for an experienced IT professional who enjoys combining technical expertise with team leadership, stakeholder collaboration, and operational excellence in a fast-paced, global technology environment.

Responsibilities

• Lead, mentor, and develop the global IT Operations team across Sri Lanka and Athens, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
• Oversee global IT infrastructure, including networks, servers, cloud environments, endpoints, and enterprise systems, ensuring high availability, performance, reliability, and security.
• Manage identity and access management, user onboarding and offboarding, access controls, and the lifecycle of IT assets, systems, and software, from procurement through deployment and maintenance.
• Partner with the Security Operations team to implement and maintain robust cybersecurity controls, respond to security incidents, and ensure compliance with security best practices.
• Drive global IT operational excellence by standardising processes, managing vendors, improving service delivery, and ensuring consistency across all regions.
• Lead IT projects from planning through delivery, ensuring they are completed on time, within budget, and to the required quality standards, while identifying opportunities to leverage emerging technologies.
• Manage the global IT budget, financial planning, and resource allocation to support business objectives and the company's continued growth.

Requirements

• Bachelor's degree or HND in Computer Science, Information Technology, or a related field.
• 7–10 years' experience in IT Operations, Systems Administration, or IT Management, preferably within a global technology environment.
• Proven experience leading IT teams and managing cross-functional stakeholders in a fast-paced organisation.
• Strong technical expertise in identity and access management (IAM), SaaS administration, endpoint and device lifecycle management, and IT support operations.
• Hands-on experience with enterprise platforms such as Google Workspace, Okta, Atlassian, 1Password, MDM/endpoint management tools, VPN solutions, and IT service management (ITSM) tools.
• Solid understanding of user onboarding and offboarding, access control, software licensing, procurement, vendor management, and contract renewals.
• Experience collaborating with Security Operations, Engineering, People, Finance, and Operations teams to deliver secure, reliable, and scalable IT services.
• Excellent problem-solving, organisational, and project management skills, with the ability to manage multiple priorities and drive continuous improvement.
• Strong leadership, communication, and stakeholder management skills, with a global mindset and excellent written and spoken English.

Benefits

💰 Above-market-rate pay with exciting, uncapped commissions.

🏠 Enjoy the benefits of hybrid work within a performance-driven culture.

🏥 Private health and life insurance to keep you covered, with spectacle coverage included

💻 The latest tech and gear to stay productive and creative

🌍 Join a global, inclusive team with offices across the globe

🎵 Music first vibe where listening to tracks all day counts as work

🏆 Work with legends and handle catalogs for the world’s biggest stars

🚀 Flexible environment that values ideas and innovation

EEO / Accommodation

At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.