Job Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

We are seeking a Hands-on Global IT Manager to lead our IT operations across multiple regions. In this position you will lead a team of engineers while remaining actively engaged in troubleshooting, system configuration, and technical execution.

What You'll Do

• Lead and manage a team of IT engineers supporting global operations across multiple regions.
• Act as a hands-on technical leader—willing to actively troubleshoot, configure systems, and support critical issues when needed.
• Ensure high availability, performance, and security of the company’s IT infrastructure.
• Oversee and participate in the design, implementation, and maintenance of IT systems (endpoints, servers, cloud services, and business applications).
• Own incident management processes, including escalation, root cause analysis, and continuous improvement.
• Drive standardization, automation, and scalability of IT operations in a growing, dynamic environment.
• Collaborate closely with Security, DevOps, and business teams to ensure systems meet both operational and compliance requirements.
• Ensure adherence to security policies, best practices, and regulatory requirements (e.g. SOC, ISO, GDPR).
• Manage vendors and external partners where applicable.
• Maintain clear and up-to-date technical documentation.

Qualifications

• Proven IT leadership experience in fast-paced, scaling, or startup-like environments, combined with a strong ownership mindset, pragmatism, attention to detail, and willingness to "roll up your sleeves" and directly engage in technical work when required.
• Strong knowledge of the Microsoft ecosystem (Active Directory, Azure AD, M365) and the Atlassian Stack (Jira, Confluence, Bitbucket), alongside experience with endpoint/device management and scripting/automation skills (PowerShell, Python).
• Solid understanding of networking fundamentals (LAN/WAN, VPN, firewalls) and a strong grasp of IT security principles and best practices
• Experience operating across distributed, multi-location, international environments, backed by excellent communication skills and fluent English.

Nice to Have

• Experience with cloud platforms (Azure, AWS), MDM solutions (e.g., Workspace ONE), and VoIP systems (Amazon Connect, Zoom, SBC)
• Broader exposure to security domains (network security, IAM, security tooling) and experience supporting engineering or software development teams.

Additional Information

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Growth and well-being through access to platforms like Pluralsight, GoodHabitz, and OpenUp.
• Flexible work schedule/hybrid working model.
• International team and fantastic work environment.
• Team building activities and charity donation programs.