Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Global IoT Service Partner who will ensure that VOIS global IoT customers receive an exceptional service experience. This role provides dedicated in‑life service consultancy to premium global clients, managing service performance, supporting service improvement initiatives, and acting as the primary service contact. It is ideal for individuals with strong technical understanding, excellent communication skills, and a passion for customer success within IoT environments.

What you’ll do

• Serve as the dedicated key contact for designated global IoT customers.
• Host remote customer service review meetings and capture follow-up actions.
• Provide reactive IoT technical service management to support customers’ in‑life operations.
• Contribute to service improvement initiatives led by Account Managers or Global Service Managers.
• Review and provide input on new processes that impact customer-specific solutions.
• Represent Vodafone’s interests with customers and advocate for customers within Vodafone IoT Operations.

Who you are

• Fluent in English.Knowledgeable in ITIL (ITIL v3 Foundation certification required).
• Equipped with strong technical understanding relevant to IoT service delivery.
• Skilled in negotiations and communication, with a clear customer-focused mindset.
• Analytical, organised, and able to interpret service-related data and insights.
• Educated to University/MA degree level.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• The opportunity to work with global enterprise IoT customers and complex, high‑value service environments.
• Exposure to international stakeholders across multiple markets and functions.
• A collaborative culture that supports continuous learning and professional growth.
• The chance to influence service quality and customer experience at a global scale