Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

• Serve as the primary point of contact for major incidents, acting as the incident commander during critical events.
• Initiate and manage the incident management process from detection to resolution, including logging, categorization, prioritization, diagnosis, and escalation.
• Coordinate and facilitate communication between technical teams, business stakeholders, and senior management during active incidents.
• Ensure timely and accurate incident status updates are provided to all relevant parties.
• Document incident details, actions taken, and resolution steps in the incident management system.
• Participate in post-incident reviews (PIRs) to identify root causes and recommend preventative measures and process improvements.
• Develop and maintain incident management runbooks, procedures, and documentation.
• Monitor incident trends and provide reports on incident performance metrics.
• Contribute to the continuous improvement of the incident management framework and processes.
• Provide training and guidance to other IT staff on incident management best practices.
• Be available for on-call support and respond to incidents outside of regular business hours as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!