Job Description

The Role

This role creates and shapes content for internal and external HR communication, and leads change management for a large-scale, AI-driven HR transformation program spanning multiple HR functions. It is a hands-on execution role focused on writing, creating content, planning, and running sessions personally and not a strategy-only seat.

What You'll Do

• Change Management — Provide change management from a Future of Work, Work Transformation (WX) by AI, and Human and Agentic AI transformation standpoint, partnering closely with the other functions in Human Capital group.
• HR Content & Strategy Support — Create and own content and strategy support for the Chief Strategy & Transformation Officer, Group HR — including investor- and analyst-facing content, press engagement, executive keynote materials, town halls, all-employee messages, leadership narrative development, and talking-point preparation for Board sessions, AGMs, and other governance forums.
• Content and Narrative Consistency — Build and maintain a consistent content and communications narrative across HR programs (e.g. Talent Management, Total Rewards, and One HR platform).
• Message Translation — Translate complex, technical, or sensitive topics like AI adoption, workflow and role redesign, organizational change — into clear, audience-appropriate messaging for employees, leadership, and external stakeholders.
• Stakeholder Readiness — Anticipate and prepare leadership for difficult questions from employees, media, board members, and works councils, grounded in real stakeholder sentiment rather than assumption.

What You Need

• 8+ years of experience in communications, change management, or a related discipline, ideally including time at a Big 4 firm or a top-tier consultancy.
• Excellent written communication skills. This role writes constantly and creates content, for senior executives, and the quality bar is high
• Proven experience leading change management for a large organizational or technology transformation, not just supporting one.
• Comfortable working directly with C-suite executives and turning their intent into finished, ready-to-use materials with minimal back-and-forth.
• Understanding of AI agents required; hands-on AI agent development experience preferred.
• Fluent English required. Japanese language ability is a plus but not required.

What Makes This Role Different

This is a high-visibility seat sitting directly with the Chief Strategy & Transformation Officer, Group HR, working on a transformation program that touches the entire HR function — not a generic corporate communications role. Internally, that means being the person employees and HR leaders hear from first — town halls, leadership narrative, and the messaging that explains what is changing, why, and what it means for people's day-to-day work. Externally, it means shaping how the company's AI-driven transformation is perceived by the Board, investors, press, and industry peers — from Board materials and press interviews to keynote content and thought-leadership positioning at forums like WEF. The person in this seat will shape how a major AI-driven change story gets told, both inside and outside the company — and will be trusted to write, plan, and deliver that story personally, not just advise on it.