Job Description
The Global Center of Excellence HR works with ensuring an excellent user experience for employees in core HR applications through innovative and flexible system solutions and a rapid, outstanding service and support. Empower a digitalized, proactive, and automized way of working.
Together with colleagues specialized in different areas, you will maximize the business by being knowledgeable in our core global HR applications including Big Data, automation and integrations Our mission is to deliver excellent service for all employees.
Duties and Responsibilities
As a Global HR System Professional and in close collaboration with the team, you will be responsible for:
- Be an ambassador for the global HR applications such as SuccessFactors, Service Now, Power BI etc. and the first point of contact for users
- Together with Global HR Process & Application Specialists, drive digitalization and automation to meet roadmaps and business strategies.
- Make analyses and observations about the incidents area and nature, to propose changes in applications and processes to trigger actions, improvements and other measures
- Work close with Global HR Analyst and Global HR Process & Application Specialist to develop training material to reduce number of tickets and to support onboarding of new HR colleagues.
- Create manuals, learning activities and/or videos to empower organizations proactively to get the most value out of the global HR applications.
- Answer incoming tickets to Service Now in a professional and timely manner
- Test new features
- Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
- Be a role-model for data-driven ways of working
Qualifications
- Bachelor's degree required in relevant area, such as Human Resources Management, Business Administration or similar.
- Experience of working with a cloud-based HR systems and experience of handling a ticketing system. It is meritorious if you have worked with SuccessFactors
- Minimum 2 years' experience in a similar role
- Fluency in English is a key requirement, mastery one or more languages is highly desirable
- Knowledgeable and interested in systems and reporting
- Knowledge and experience of HR processes and reporting tools
- Reliable and detail-oriented, with a strong focus on accuracy and consistency in high-volume transactional environments.
- Comfortable following defined processes and guidelines while proactively flagging issues and missing information.
- Strong sense of ownership and responsibility to ensure timely and correct processing of financial documents.
- Collaborative mindset with a positive attitude, contributing to a supportive and efficient team atmosphere.
- Clear and professional communication style, especially when escalating issues or working with stakeholders across regions.
