Job Description

We’re looking for a seasoned leader to own and scale our global Technical deployment organization. You will lead a team of Technical Deployment Specialists (TDS) to deliver technically sophisticated, high-impact solutions for our customers. You will define best practices, build playbooks, and ensure our deployment processes scale as Planhat grows.

Key Responsibilities:

• 
  Manage, grow and coach a global team of Technical Deployment Specialists
• 
  Design and evolve the end-to-end deployment lifecycle — from discovery and scoping to integration, configuration, and go-live
• 
  Build repeatable frameworks: playbooks, templates, and scalable processes to drive quality and speed
• 
  Partner cross-functionally with CS, Sales & Product to align customer deployment strategy with business goals
• 
  Act as a technical architect in complex deployments: integrate with customer data systems, build automations, and ensure robust data flows
• 
  Lead process improvements to reduce deployment time, optimize resource utilization, and boost customer satisfaction
• 
  Track and report on deployment metrics: team capacity, utilization, customer outcomes, deployment velocity
• 
  Be a hands-on leader: resolve escalations, train TDS team, and participate in high-risk go-lives

• 
  8+ years leading and managing teams of at least 20 people
• 
  Deep technical expertise: APIs, data architecture, integrations, automation
• 
  Strong project management skills, able to run multiple large-scale engagements in parallel
• 
  Excellent communicator who can bridge business and technical stakeholders
• 
  Strategic thinker but willing to roll up sleeves and get into operational details
• 
  Experience in a high-growth, cross-functional startup or scale-up environment