Job Description

About the Opportunity:

We are seeking a strategic and client-focused Global Head of Talent Acquisition to lead our worldwide hiring operations. The ideal candidate brings proven leadership in BPO hiring environments, excels in client management, and thrives in fast-paced, high-volume recruitment settings. You will own and evolve our global talent acquisition strategy to attract, engage, and hire top-tier talent across all regions and verticals.

Responsibility:

Global TA Strategy & Execution

• Develop and implement a scalable, data-driven global TA strategy aligned with business goals.

• Oversee full lifecycle recruitment across all regions and job levels, from sourcing to onboarding.

Client Management & Stakeholder Engagement

• Act as a trusted advisor to internal clients and business leaders across multiple geographies.

• Build and maintain strong relationships with key accounts, ensuring hiring expectations and service levels are consistently met.

BPO Recruitment Leadership

• Drive volume hiring across BPO functions such as customer support, back office, content moderation, etc.

• Bring market insights and best practices from BPO talent landscapes across APAC, LATAM, EMEA, and North America.

Team Leadership & Development

• Lead, mentor, and grow a diverse team of TA professionals, regional leads, and sourcing specialists.

• Foster a high-performance, client-centric culture within the TA team.

Vendor & Partner Management

• Manage global RPO partners and staffing agencies to ensure delivery, compliance, and quality-of-hire.

• Negotiate vendor contracts and set clear SLAs and KPIs.

Reporting & Analytics

• Track, report, and analyze key recruitment metrics (time-to-fill, cost-per-hire, source effectiveness, etc.).

• Provide regular hiring forecasts and TA performance reviews to executive leadership.

Employer Branding & Talent Marketing

• Collaborate with marketing and branding teams to position the company as an employer of choice globally.

• Lead initiatives to improve candidate experience and EVP.

Desired Expertise:

• 10+ years of progressive talent acquisition experience, with at least 3 years in a global or regional head role.

• Proven track record in high-volume BPO recruitment across global delivery centers.

• Strong client management and stakeholder influence skills.

• Deep understanding of global hiring practices, labor laws, and sourcing channels.

• Experienced in leading TA teams across multiple time zones and cultures.

• Excellent command of recruitment technology tools (ATS, CRM, sourcing platforms).

• Data-driven mindset with the ability to present insights and trends to executive teams.

• Strong communication, leadership, and strategic planning skills.

• Bachelor's degree required; Master's degree in HR or Business is a plus.

Working Location Remotely.