Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable experience. But technology is only one part of our success story – Our ‘secret sauce’ is our people. Their creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we’re always looking for new colleagues to join us on our journey.
As Global Head of Field Services you are responsible for the safety, efficiency and customer satisfaction of Blue Wireless field services which are delivered in over 60 countries globally. Field Services are an essential aspect of Service Delivery and In-Life Support in Blue Wireless and include all on-site activities such as installation of routers, cabling and Starlink panels, but also break/fix and de-install activities. The majority of the services is executed by 3rd party contractors, and various services but also by our own staff. The objective is to professionalize the function, by improving the quality and safety of the activities on site, and by enhancing training, documentation and processes. The goal is to build a scalable, globally consistent, high-quality field service capability that delivers installations faster, cheaper, and with higher customer satisfaction than competitors.
Key Responsibilities:
Field Service Processes
Contractor Management
Quality & Safety
Living the Core Values of Blue Wireless
We tell it like it is
Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.
We grow together
Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.
We reach for the smiles
Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.
We think global
Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.
If you-
.. we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You'll be-
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ( recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
A new thing, device or asset is connected to our cellular platform every 18 seconds of every day. And today, we have over 20 million IoT subscriptions active in 165 countries, with collaborative partnerships that provide reach into more than 750 mobile networks across the globe.
Our purpose-built IoT connectivity platforms connect (globally and locally) across multiple mobile networks and technologies to give customers a single management window for their assets. It provides the ultimate connectivity, control and security for IoT and M2M applications.
We are entirely customer and market-driven, meeting our 10,000+ customers where they are to help them innovate by providing expert service and the most flexible, resilient and secure connectivity solutions in the market.
From EPOS systems in retail stores, to behaviour monitoring in vehicles and off-grid solar power in remote rural regions of East Africa. We have expertise across multiple sectors and use cases, including agriculture, healthcare, security, transport, utilities and building management. We work with a diverse client base that includes global OEMs, system integrators, solution providers, application developers, blue-chip enterprises and start-ups.
We are headquartered in the UK with local offices in US, Germany, Netherlands, France, Spain, Italy Denmark, Norway, Austria, Brazil, Singapore, Malaysia and China.
We are backed by Montagu Private Equity, one of the world’s leading private equity-backed investors, giving Wireless Logic Group unrivalled financial strength.
For careers information go to https://wirelesslogic.com/careers
