Job Description

About the Team:
The Global Finance Helpdesk team is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. The primary responsibility of this position is to manage the finance helpdesk and respond to incoming inquiries during designated hours. This position is eligible for overtime.

Responsibilities:
- Respond to global finance inquiries accurately and within defined SLAs, providing clear and practical guidance.
- Support stakeholders across regions (including China) in both English and Mandarin, ensuring effective communication and resolution.
- Apply and maintain knowledge of global and local financial policies, processes, and systems in daily support activities.
- Collaborate with cross-functional teams (e.g., Accounting, AP/AR, Treasury) to resolve complex or escalated issues.
- Track, document, and analyze inquiry trends to improve team efficiency, knowledge base, and user satisfaction.
- Identify, escalate, and monitor financial risks or urgent issues in a timely manner.
- Contribute to process improvements and recommend enhancements to strengthen financial operations and controls.