Tinder

Global Escalations Specialist, Member Experience (Singapore)

Tinder  •  Singapore, SG (Onsite)  •  24 hours ago
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Job Description

About the Team

At Tinder, we bring people together. With tens of millions of users and a presence in nearly every country around the world, our impact is global—and growing rapidly. The work you do here can help create safer, more meaningful experiences for millions of people.

The Global Escalations team, part of the Member Experience organization, is dedicated to supporting and protecting our user community. We are seeking 2 x Global Escalations Specialist (Entry-level) to manage complex member escalations across Trust & Safety and Support operations.

This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Tinder’s Community Guidelines and Terms of Service.


What You'll Do:

  • Help protect the Tinder ecosystem by preventing fraudulent activity, enforcing Terms of Service, and enhancing the overall member experience.
  • Investigate, troubleshoot, and resolve complex and sensitive escalations related to Trust & Safety and member support.
  • Review bug reports and application functionality issues, partnering with Engineering teams to facilitate resolution.
  • Gather and analyze user feedback related to new product launches and feature rollouts.
  • Navigate high-pressure situations, ambiguous scenarios, and evolving policies with sound judgment and professionalism.
  • Review and address sensitive content, including graphic material, harassment, hate speech, and other policy violations.
  • Collaborate closely with cross-functional partners across Member Experience, Engineering, Communications, Marketing, Legal, and outsourced support teams.
  • Contribute to team initiatives and continuously identify opportunities to improve processes, workflows, and operational efficiency.


What We're looking for:

This is a junior, entry-level position. 2 openings available for this role.
  • Bachelor’s degree or equivalent
  • Up to 1 year of relevant experience in a similar role. Fresh graduates are welcome to apply.
  • Ability to quickly understand, assess, and summarize complex cases.
  • Analytical and problem-solving skills, with sound judgment and attention to detail.
  • Adaptable and comfortable working in a fast-paced, dynamic environment.
  • Ability to manage multiple priorities and maintain high-quality work under pressure.
  • A quick learner with a proactive and solutions-oriented mindset.
  • Strong collaboration and teamwork skills.
  • Technically savvy, with the ability to navigate systems and troubleshoot issues effectively.
  • Passion for helping people and creating positive user experiences.
  • Demonstrated critical thinking skills and the ability to logically isolate and resolve issues.
  • Self-driven and proactive, with the ability to manage projects independently and deliver results with minimal supervision or direction.


$ - $ a year
None

#MG #CustomerExperience #CustomerSupport #GlobalEscalations
#tinder
Tinder

About Tinder

You've heard of us.

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 100 billion matches, serving over 47 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category.

Awards? Check. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, "It Starts with a Swipe™," and eight awards from Comparably, including Best Engineering Teams, Best Product & Design Teams, and Best Career Growth. Rounding out this award-winning year, Built In named us Best Place to Work in the U.S., Los Angeles, and San Francisco. Over the years, we’ve received over 50 company awards for our benefits, diversity, compensation, and career growth opportunities. And we’re proud of that.

Want to know more? Check out available roles and see what your life at Tinder could be: https://www.lifeattinder.com/

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
West Hollywood, California
Year Founded
Unknown
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