Location: Home-Based (Remote) based in any country where Mercy Corps is registered
Position Status: Full-time, Exempt, Regular
Risk Level: ☒ Level 3 ☐ Level 2 ☐ Level 1
Mercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
The ER2 Center of Excellence (COE) – Emergency Response and Employee Relations – is part of Mercy Corps' People function. The COE is responsible for supporting the organization's workforce through effective employee relations case management, policy guidance, conflict resolution, and emergency HR response. The team works closely with regional and country People Teams to ensure consistent application of policies and best practices across Mercy Corps' global operations in more than 30 countries, while also providing rapid HR support during emergency situations and crisis response.
The Global Employee Relations Advisor provides comprehensive Employee relations support across Mercy Corps' global operations, with a particular focus on regions. This role supports ER case management, contributes to training delivery, assists with HR Acuity case management system administration and data reporting, and provides ad hoc support to the Ethics team on HR investigations. The Advisor works collaboratively with the Senior HR Advisor US and regional/country People Teams to ensure timely case triage, consistent policy application, and effective employee relations support. This position requires strong interpersonal skills, cultural sensitivity, and the ability to handle confidential and sensitive information with discretion.
ER CASE MANAGEMENT
Supervisory Responsibility: None. This position has no direct reports.
Accountability Reports Directly To: Senior Director Organizational Resilience and Innovation
Works Directly With: Senior HR Advisor US, Regional and Country People Teams, Ethics Department, Legal Team
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
The successful Global ER Advisor will demonstrate strong interpersonal skills and cultural sensitivity, with the ability to build trust and rapport with colleagues across diverse cultural contexts. They will show excellent judgment and discretion when handling confidential and sensitive employee matters, maintaining objectivity and professionalism at all times. The ideal candidate will be proactive in identifying potential issues before they escalate, solution-oriented in their approach to problem-solving, and committed to continuous learning and professional development. They will possess strong organizational skills with the ability to manage multiple cases and priorities effectively, while maintaining attention to detail in documentation and reporting. Success in this role requires adaptability to work across time zones, comfort with ambiguity, and the resilience to handle emotionally challenging situations while maintaining appropriate boundaries.
This is a home-based (remote) position. The role may require occasional travel (up to 20%) to support regional training delivery or country-level ER matters, which may include travel to locations where amenities are limited. The position requires flexibility to work across multiple time zones to support global operations.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
POWERED BY POSSIBLE
The world is more fragile than ever. Food shortages have left millions of people hungry, while violent conflict has sent millions on the run. From poverty and malnutrition to natural disasters and climate change, it’s easy to see a world of insurmountable challenges. Instead, we see an opportunity to create transformative change.
We see the world differently.
In crisis, we believe in the power of human potential. In struggle, we believe in the ability of communities to grow stronger.
So we act differently.
We understand that communities are the best agents of their own change and local markets are the best engines of long-term recovery. In more than 40 countries, we partner to put bold solutions into action, helping people triumph over adversity and grow stronger from within. For the refugee who dreams of rebuilding her country, for the mother who wants a healthy future for her children — for millions of people filled with the power of possibility —Mercy Corps connects people to the resources they need to build better, stronger lives.
We create transformative change.
Mercy Corps has responded to nearly every global emergency over the past 20 years.
Since 1979, we have provided $3.7 billion in lifesaving assistance throughout the world. Each year we infuse millions of dollars into local economies through small business loans and grants to provide livelihoods for the world’s most vulnerable people. We are empowering more than 100,000 youth trapped by violent conflict to overcome the profound stress of war and become change makers in their communities.
We are powered by the belief that a better world is possible.
Join us.
