Job Description

About the team

The Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

Responsibilities

- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.

- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.

- Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.

- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.

- Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.

- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.

- Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.

- Summarize and compile analytical, retrospective, or data-driven investigation reports.

- Lead projects aimed at enhancing back-end systems, processes, and response quality.

- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

- This role will require you to work a permanent full weekend shift.

Minimum Qualifications:

- Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.

- Experience working with social media, analytical tools, and online research to assess risk and threats effectively.

- Proven ability to assess threats, make high-stakes decisions independently, and operate in complex and dynamic environments.

- Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.

- Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.

- Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Preferred Qualifications:

- Experience in crisis management, government agencies, or law enforcement.

- SQL and data analytics skills to enhance investigative and reporting capabilities.

- Experience leading projects aimed at improving operational processes and emergency response mechanisms.