Global Education & Retail Excellence Manager
Location: Barcelona/London
Mission:
Reporting to our Global Retail Excellence & Education Head of , our Global Education Manager is responsible for end-to-end program management of the Retail Academy—our global flagship learning platform. This role ensures the Retail Academy is strategically designed, flawlessly executed, and continuously improved.
The role requires a highly organized and proactive learning professional with strong Program management capabilities, a solid understanding of retail education environments and the ability to coordinate complex initiatives across global stakeholders. The successful candidate will combine operational excellence with a strategic mindset, ensuring the Retail Academy delivers impactful, relevant, and high-quality learning experiences that support business priorities across brands and markets.
1. Retail Academy Program Management
- Lead the end-to-end management of the Retail Academy, ensuring smooth planning, coordination, and delivery of all learning initiatives.
- Build, maintain, and continuously update the global Retail Academy masterplan and calendar.
- Coordinate the preparation and execution of in-person sessions, ensuring high-quality delivery and a seamless participant experience.
- Facilitate learning sessions when needed.
2. Stakeholder Collaboration & Learning Relevance
- Partner closely with Global Education, Brands, and Markets to ensure learning content is relevant, impactful, and aligned with business priorities.
- Act as the main operational point of contact for HR, Markets, and Brand Education teams in relation to the Retail Academy.
- Foster strong collaboration across stakeholders to support the successful rollout and continuous evolution of the Academy.
3. Learning Impact & Continuous Improvement
- Track key participation metrics, including attendance, engagement, and completion rates.
- Conduct impact assessments and monitor training effectiveness and ROI.
- Identify opportunities for continuous improvement, using data and feedback to enhance the Retail Academy experience and outcomes.
Experience:
- 5+ years of experience in retail education, learning & development, training, or academy/program management roles, ideally within retail, consumer-facing, or transformation-driven environments.
- Experience designing, coordinating, or managing retail/learning academies, capability-building programs, or large-scale learning initiatives is highly valued.
- Proven experience in retail education, L&D, or training roles.
- Strong program and project management skills, with the ability to manage multiple workstreams and stakeholders simultaneously.
- Exceptional communication and stakeholder management skills, with the ability to work effectively across global, regional, and local teams.
- High proficiency in presentations, training materials, and learning content coordination.
- Strong organizational skills and attention to detail, with a focus on high-quality execution.
- Experience in fast-paced, international, and cross-functional environments is a plus.
- Beauty / Luxury Fashion experience is a must
- Global / regional experience preferred
Eduaction:
- Bachelor/Master degree in Business Administration, Economics
Languages:
- English - (Fluent as a must)
- Spanish & French as a plus
Competencies:
- Strong program and project management
- Stakeholder management and cross-functional collaboration
- Learning agility and continuous improvement mindset
- Communication and presentation skills
- Organizational excellence and attention to detail
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
Puig is a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Since 1914, our company’s entrepreneurial spirit, creativity and passion for innovation have made Puig a challenger in the beauty and fashion world.
Present in the Fragrance and Fashion, Makeup and Skincare segments, our house of Love Brands generates engagement through great storytelling that connects with people’s emotions and is reinforced by a powerful ecosystem of founders. Puig portfolio includes our brands Rabanne, Carolina Herrera, Charlotte Tilbury, Jean Paul Gaultier, Nina Ricci, Dries Van Noten, Byredo, Penhaligon’s, L’Artisan Parfumeur, Uriage, Apivita, Dr. Barbara Sturm, Kama Ayurveda and Loto del Sur as well as the beauty licenses of Christian Louboutin, Banderas and Adolfo Dominguez, among others.
At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG Agenda (environmental, social and governance) aligned with the UN Sustainable Development Goals.
In 2024, Puig recorded net revenues of €4,790 million. Puig sells its products in more than 150 countries and has offices in 32 of them.
