ELK

Global eCommerce Manager

ELK  •  Preston, AU (Hybrid)  •  27 days ago
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Job Description

We’re looking for an experienced Global eCommerce Manager to lead the growth, performance and evolution of our global eCommerce ecosystem. Reporting to our Chief Operating Officer, and sitting at the heart of our digital strategy, this autonomous role is responsible for driving commercial results, delivering a seamless customer experience, and championing innovation across all online touchpoints.

Why You’ll Love Working With Us:

  • A purpose‑driven brand that prioritises people, community and sustainability
  • A collaborative culture where ideas matter and collaboration is the norm
  • The autonomy to innovate, optimise and shape our global digital experience
  • Leadership scope across eCommerce, Customer Service and agency partners

What You’ll Do:

  • Drive trade performance through data led, fact based insights and analysis
  • Continuously improve platform performance and UX, optimising conversion
  • Effectively manage digital agencies and development partners
  • Lead a small, passionate Customer Service team to deliver efficient and exceptional service
  • Lead, coach and grow your team

What You Bring:

  • 5+ years in B2C eCommerce, retail and fashion experience highly regarded
  • Proven ability to drive sales, optimise conversion and prioritise UX improvements
  • Exceptional analytical capability – drawing actionable insights from various data points including GA4, Looker Studio and Shopify Plus comes second nature
  • Demonstrated leadership experience - the ability to grow and challenge your team, work collaboratively & communicate with clarity essential
  • Understanding of UX, CRO and front‑end behaviour
  • Experience with customer service tools (eg Gorgias) an advantage

We offer:

  • Salary and benefits commensurate with experience
  • Access to our generous annual profit share incentive scheme
  • Genuine commitment to work life balance
  • Highly collaborative, family centric and supportive work environment
  • Market leading product discounts for you, your family & friends
  • Your birthday off every year
  • 2 days paid volunteer leave every year

This is a hybrid, full time role based in our Preston office in Melbourne, based at least 60% of the week in the office. We are unable to consider sponsorship or exclusively remote work for this role.

Ready to Make Your Mark?

Apply now and help shape the future of our global digital experience. Alternatively, reach out to us at jobs@elkthelabel.com for a copy of the Position Description or to find out more. We can’t wait to hear from you! x

ELK

About ELK

CONSCIOUS FASHION

A pioneer of Australian design since 2004, ELK was founded by Marnie Goding and Adam Koniaras. A devotion to ethical and environmental practices has positioned ELK as a leader in responsible innovation for the fashion industry, leading the way in transparent business practices. ELK creates bi-annual collections that are informed by a conscious design ethos where simplicity and sustainability meets innovation.

OUR TRANSPARENCY

As a family owned and operated business, people are at the heart of everything we do. Our mission is to design and manufacture well-considered products that support traditional trades, a circular economy and are made responsibly, with regard for people, animals and the environment.

To support our values, each year we publish the ELK Transparency & Impact Report. With years of research and training, a dedicated team and active industry participation, there are few other Australian labels with the depth of knowledge or all-encompassing commitment to redesigning their business.

This report is an in-depth analysis which details how we operate as a fashion business and highlights our ethical and environmental journey. It looks at our international operations, our people and the culture that makes ELK a unique Australian brand. It serves as a public statement around our commitment to running a business with transparency, honesty and integrity.

Industry
Fashion & Apparel
Company Size
51-200 employees
Headquarters
Preston, AU
Year Founded
2004
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