HEINEKEN aspires to become the best-connected brewer. To get there, we are deploying the Digital Backbone (DBB) our global cross-functional business transformation programme that links up our processes, systems and digital platforms all around the world.
To drive operational excellence and deliver the best user experience in the evolving digital ecosystem, we have established the Service Integration and Management (SIAM) function. Within the Integrated Service Management department, the Global Process Owner plays a pivotal role in defining, implementing, and continuously improving a set of IT Service Management (ITSM) processes.
defining, maintaining, and governing IT Service Management (ITSM) processes across the organization in alignment with ITIL best practices
leading and mentoring a team of Process Managers to ensure consistent execution and continuous improvement of ITSM processes
ensuring end-to-end process design and integration across multiple IT platforms, products, functions, and regions
driving continuous improvement initiatives by analyzing performance metrics, identifying gaps, and implementing corrective actions
supporting audits and compliance activities by ensuring processes are meeting internal and external regulatory requirements
fostering a culture of operational excellence and user-centric service delivery
ensuring data quality, consistency, and integrity within the ITSM tool across all managed processes.
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At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
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HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 500 international, regional, local, and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focused cost management.
Through our "Brew a Better World" strategy, sustainability is embedded in the business and delivers value for all stakeholders. HEINEKEN has a well-balanced geographic footprint with leadership positions in both developed and developing markets.
We employ over 85,000 employees and operate breweries, malteries, cider plants and other production facilities in more than 70 countries.
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