Job Description

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington, D.C., St. Lucia, Portugal’s Algarve, and the recently opened Sun Valley resort in Idaho.

Location

Viceroy Hotels Corporate Office - New York

Overview

Viceroy Hotels & Resorts is entering an exciting new chapter in the evolution of its global commercial organization. As Viceroy continues to grow its portfolio and expand its presence within the global luxury travel community, we are investing in an enhanced internal sales platform designed to deepen customer relationships, accelerate portfolio-wide revenue growth and strengthen Viceroy's position with the world's leading luxury travel advisors, agencies, tour operators and strategic partners.

The Global Director, Luxury & Leisure Sales will play a central role in building that future. Reporting to the Vice President, Global Luxury & Leisure Sales and Business Travel & Entertainment Sales, this highly visible role will own and develop strategic luxury leisure relationships across the Viceroy portfolio, identify new sources of business, increase share from established partners and serve as a highly visible ambassador for Viceroy within the global luxury travel community.

This is an opportunity for an entrepreneurial luxury sales leader who combines exceptional relationship-building skills with commercial discipline—someone equally comfortable developing an account strategy, opening a new market, hosting influential clients, representing Viceroy at a global industry event and translating those relationships into measurable revenue.

This role is anticipated to be based in New York City. Possible consideration for alternative locations may be considered but must reside within convenient access of a major international airport.

The anticpated domesitc and international travel for this role is up to 50% based on business needs.

Responsibilities

Strategic Account Leadership & Revenue Growth

• Own and develop a portfolio of high-value luxury leisure accounts across the Viceroy portfolio, including luxury travel agencies, host agencies, strategic advisor relationships, luxury tour operators and other priority leisure partners.
• Develop and execute strategic account plans designed to grow room nights and revenue, increase share of wallet, expand multi-property production and identify opportunities across both established and emerging accounts.
• Establish measurable production objectives for assigned accounts and markets and maintain accountability for delivering against agreed revenue, room-night and business-development goals.
• Identify and convert new luxury leisure business, with particular emphasis on accounts and markets where Viceroy is currently underrepresented.
• Use portfolio selling strategically, connecting clients with the Viceroy hotels and destinations best positioned to meet their needs rather than approaching relationships property by property.

Luxury Travel Industry Partnerships

• Build trusted, long-term relationships with influential luxury travel advisors, agency owners and leadership, host agencies, luxury tour operators and other key industry partners.
• Support Viceroy's relationships and commercial objectives across leading luxury travel networks, consortia and preferred-partner programs, including advisor engagement, education and activation.
• Partner with the Vice President, Global Luxury & Leisure Sales and Business Travel & Entertainment Sales on the management and development of key global luxury tour operator and strategic leisure relationships.
• Identify emerging advisors, agencies, partners and distribution opportunities capable of generating meaningful future production for Viceroy.
• Serve as a highly visible and credible Viceroy ambassador throughout the luxury travel community.

Global Market Development

• Develop business across priority U.S. and international feeder markets based on portfolio needs and commercial opportunity.
• Support Viceroy's continued development in Latin America and other strategic international markets through targeted account development, market visits, sales missions and industry engagement.
• Monitor competitive activity, market trends, advisor sentiment and evolving luxury traveler behavior, translating market intelligence into actionable recommendations for corporate and property commercial teams.
• Identify white-space opportunities where Viceroy can establish new relationships, capture incremental demand or strengthen its competitive position.
• Independently originate, plan and execute direct market-development initiatives, including strategic account outreach, sales missions, roadshows and client engagement. Take ownership of market activation and business development while collaborating with hotel sales teams and external representation partners where appropriate.

Industry Representation & Client Engagement

• Represent Viceroy at key luxury travel industry events, trade shows, roadshows, sales missions, agency events and networking opportunities.
• Plan and execute targeted sales trips and client-engagement initiatives across assigned markets.
• Host advisor meetings, client events, familiarization trips, property experiences and other high-touch opportunities designed to deepen relationships and generate measurable business.
• Work with property teams to ensure Viceroy's participation in trade events and sales initiatives is purposeful, coordinated and aligned with defined commercial objectives.

Portfolio & Property Collaboration

• Serve as a strategic connection between Viceroy's global luxury leisure organization and hotel commercial teams.
• Partner closely with property Directors of Sales & Marketing and leisure sales leaders to understand individual hotel priorities, need periods, target accounts and market opportunities.
• Bring relevant account intelligence and opportunities back to the hotels while ensuring property teams have the information and tools required to convert business effectively.
• Support new openings, repositionings and ramp-up properties by introducing them to priority advisors, agencies, tour operators and luxury travel partners.
• Drive cross-selling across the portfolio and help establish Viceroy as a portfolio relationship rather than a collection of individual hotel relationships.

Commercial Intelligence & Accountability

• Maintain disciplined ownership of assigned accounts, contacts, opportunities and activities within Viceroy's CRM platform.
• Develop and maintain strategic account plans and a clearly defined pipeline of existing and prospective business.
• Track account production, room nights, revenue, conversion and other agreed performance measures.
• Evaluate the commercial return from sales missions, events, trade shows, FAMs and other client-engagement activities.
• Provide regular market intelligence, account updates and performance reporting to the Vice President, Global Luxury & Leisure Sales and Business Travel & Entertainment Sales and relevant property teams.
• Use data alongside relationship intelligence to identify opportunities, prioritize resources and continually improve commercial effectiveness.

Qualifications

• Minimum 5 years of progressive experience in luxury hospitality sales, global sales, luxury travel, tour operator sales or a related commercial discipline, with demonstrated ownership of strategic accounts and measurable revenue production.
• Demonstrated success owning and developing strategic accounts and generating measurable revenue growth.
• Strong understanding of the luxury travel ecosystem, including luxury travel advisors, agencies, host agencies, consortia/preferred-partner programs and luxury tour operators.
• Established relationships within the luxury travel industry strongly preferred.
• Experience selling a multi-property luxury hotel or resort portfolio highly desirable.
• Experience developing international business and working across multiple feeder markets preferred.
• Experience within Latin American luxury travel markets a significant advantage.
• Fluent written and spoken English required. Professional Spanish proficiency strongly preferred. Portuguese language capability highly desirable.
• Strong strategic account-management, presentation, communication and negotiation skills.
• Strong commercial acumen, with the ability to interpret account production, revenue performance and market data and translate insights into sales strategy and action.
• Demonstrated CRM discipline and comfort using account-production and performance data to inform commercial decisions.
• Ability to work independently while collaborating effectively across corporate and property teams.
• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Ability and willingness to travel approximately 50% of the time, domestically and internationally, including frequent overnight and occasional extended travel.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on November 9, 2026 and will remain open for at least 14 days.