CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Attached to Business Development division at Global Head Office, the role of the Digital Sales Senior Specialist is responsible for driving the business performance of our customer digital platform (quotation, booking, tracking) by owning the product roadmap execution and monitoring, optimizing the value generated through the digital channel.
Working closely with the Pricing & Digital Sales Manager, the position plays a key role in structuring and scaling the digital channel as a revenue-generating platform.
This position requires strong skills of analysis, enhancement of processes, project and change management that will bring reliability of our customer digital activities worldwide.
WHAT ARE YOU GOING TO DO ?
Drive the functional roadmap by collecting, challenging and documenting business requirements from global and regional stakeholders and translate them into clear functional business requirements for the Customer platform solution.
Plan and coordinate requirements and enhancements related to customer platform, in close collaboration with IT project team. Lead and support user acceptance testing (UAT), consolidate feedback and ensure that defects and improvement requests are tracked and resolved.
Support rollout features through change management, communication, user guides and training materials, and by delivering or coordinating training sessions within our network of Key Users.
Propose and prioritize UX/UI improvements to enhance and improve customer experience and engagement and business performance.
Define and implement key performance indicators related to digital funnel optimization (acquisition, activation, conversion, retention).
Capture, measure and propose improvement actions to improve value generated by the platform.
Contribute to internal adoption and client activation strategy.
WHO ARE WE LOOKING FOR ?
Fluent English
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".
Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.
The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.
CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).
Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.
The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.
