Job Description

Imagine building your international career in Athens – surrounded by history, culture and Mediterranean lifestyle – while working for one of the world’s leading digital platforms.

On behalf of our client, a global online video-sharing and social media platform headquartered in the United States, we are looking for Icelandic-speaking Customer Care & Technical Support Specialists to join an on-site team in Athens.

This is an opportunity to support business customers and content creators in a dynamic, digital-first environment while living in one of Europe’s most vibrant capitals.

Why Athens?

Living and working in Athens means:

• Mediterranean climate with sunshine most of the year
• International and fast-growing professional community
• Affordable lifestyle compared to Northern Europe
• Rich culture, history and world-famous cuisine
• Weekend access to islands and beaches
• A modern city combining tradition and innovation

Your Role:

• Provide customer care and technical support via email and chat (no phone support)
• Support content creators and monetized partners with account settings and content-related inquiries
• Assist with monetization questions and partner program inquiries
• Guide users through account recovery and appeals processes
• Troubleshoot platform-related technical issues
• Work in a structured, tool-based environment with ongoing training and support
• Participate in regular team meetings and coaching sessions

Requirements

• Fluent Icelandic (C1/native level, written and spoken)
• Very good English (C1 level)
• EU citizenship (mandatory)
• Strong written communication skills
• Advanced PC and internet navigation skills
• Good knowledge of MS Office
• General understanding of online advertising tools is a plus
• Ability to multitask and adapt to process changes
• Previous customer service experience is an advantage but not required

Benefits

• On-site position in Athens
• Stable full-time role within an international organization
• Extensive onboarding and structured training program
• Two-week nesting period with close support
• Continuous learning and development
• Regular team activities and a collaborative environment
• Competitive salary package

This role is ideal for Icelandic speakers who want to gain experience in digital customer support, work in an international environment, and enjoy the lifestyle Greece has to offer — while building a long-term career.

Ready to start your next chapter in Athens?
Apply now.