The role of an Application Managed Services (AMS) Delivery Head for a large portfolio is a senior leadership position that oversees the strategic direction, operational excellence, financial performance, and client satisfaction of AMS engagements. This position ensures top-notch execution, fosters innovation through automation and AI, and manages extensive cross-functional, multi-location teams.
Key Responsibilities:
Strategic Leadership & Portfolio Management: Develop and implement AMS strategies for a portfolio of accounts, ensuring alignment with business objectives and growth targets.
Operational Excellence & Delivery: Ensure compliance with SLAs, KPIs, and contractual obligations. Oversee ITIL-based incident, problem, and change management processes.
Financial & P&L Accountability: Manage P&L, revenue recognition, budgeting, forecasting, and profitability, including cost optimization.
Client Relationship Management: Serve as the primary executive contact for key clients, ensuring satisfaction and driving account growth.
Team Leadership & Talent Development: Lead and mentor large, global teams.
Innovation & Transformation: Drive digital transformation and implement AI tools and automation. Governance & Reporting: Conduct QBRs, WSRs, and lead steering committees.
20+ years in IT, with 5–8+ years in AMS/Managed Services delivery management. Portfolio Scale: Proven experience managing large, multi-million dollar portfolios with 200+ applications or complex global setups.
Technical Domain: Expertise in Custom Software , Package , Cloud , AI and specialized SaaS platforms
Education: Bachelor’s degree in IT/Computer Science; MBA preferred.
Certifications: ITIL, PMP, PRINCE2, or Agile/Scrum Master certifications preferred.
Skills & Competencies:
Leadership & Influence: Strong ability to lead teams and navigate complex structures.
Strategic Thinking: Balancing technical and business goals.
Communication: Excellent executive presence and stakeholder management.
Risk Management: Proactively identifying and mitigating risks.
Performance Indicators (KPIs): SLA Compliance, Client Satisfaction Scores (CSAT), Portfolio Profitability, Revenue Growth, and Productivity Improvements.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
