Job Description

Your role @ Chanel

At the crossroads of data management and customer experience, Pioneer is a global digital transition project offering a more detailed understanding of customers in all our own stores worldwide. The project also strengthens the security and excellence of our customer data while making it easier for our international store advisors to use.

Our Global Data Stewardship Intern will support the Global Data Stewardship activities by help answer to Data Subject Request (DSR) as well as assess the impact of new initiatives and monitor parallel progress across all Regions and Divisions on Pioneer Business streams.

The impact you can create at Chanel

As Global Data Steward, you will serve as the central point of operational coordination for all DSDR activities across Regions. This role ensures that every step of the deletion process is executed accurately, securely, and in alignment with global privacy standards. Key Responsibilities include :

• Monitor and Track Requests

  • Oversee the status of DSDR requests through all stages: client identification, information retrieval, and deletion submission.
  • Determine Next Steps: Assess whether clients are cross-region or mono-region in Reltio and trigger global deletion workflows accordingly.
  • Update Compliance Tools: Maintain and update subtasks in OneTrust to ensure audit readiness.
  • Prepare and Submit Deletion Files: Select clients for deletion, compile files, and submit tickets in ServiceNow.
  • Follow Up and Close Tickets: Monitor ServiceNow tickets and ensure timely resolution.

• Coordinate Cross-Regional Activities Align efforts across regions, manage dependencies, and ensure deadlines are met.

• Stakeholder Communication Inform relevant teams of updates, new requirements, and process changes.

• Process Optimisation and Compliance Identify areas for improvement, validate process adherence, and ensure compliance with data privacy

• regulations.

• Sensitive Data Management Manage file storage, perform sanity checks, and ensure deletion of sensitive files post-processing

You are energized by

• Being part of a dynamic, global, multicultural environment.

• Helping bring structure, organisation and clarity to complex topics.

• Challenging yourself to continuously learn and improve through hands-on experience.

• Taking a curious, detail-oriented approach to understanding and documenting complex processes.

• Engaging in problem-solving independently and as part of a collaborative team.

• Communicating and working effectively with colleagues from diverse backgrounds.

• Finding ways to add personal value while supporting team goals.

• Contributing to impactful technology and sustainability projects.

• Luxury, arts, culture and creativity

What you will bring

• Currently enrolled in or just graduated from a post-graduate program in Business Analytics, Data Management, Project Management, or a related field.

• Strong analytical & problem-solving skills with a willingness to learn.

• Ability to work autonomously when required

• Organisation skills, with an ability to prioritise workloads, multitask and willing to handle complex issues

• Knowledge of Microsoft Office tooling (e.g. Excel, PowerPoint, Word, Teams and SharePoint). Prior experience with project management tools is a plus.

• English communication and interpersonal skills (verbal and written)

• Positive attitude, professional demeanour with enthusiasm and energy to apply technology to solve business challenges

• Passionate, open-minded and motivated.

Requirements

• Knowledge of client experience and marketing.

• Excellent written and oral communication skills in English.

• Ability to work in a fast-paced and multicultural environment.

• Creative, proactive and collaborative mindset.

• Passion for technology and luxury.

Leveraging your unique experiences, Chanel will enable you to

• Exposure to Data challenges within a dynamic business environment

• Hands-on experience in a real-world IT environment.

• Personal growth opportunities through both on-the-job experience and learning

• Opportunity to work in a truly international, multi-cultural and diverse environment.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.