Job Description

Objectives of the Position

The Global Customs Performance Management (Senior Executive) monitors operational performance of global Customs Operations via Kuala Lumpur Asia Pacific Service Centre (Hub). The role’s objectives include:

• Measuring service execution, quality of service as well as adherence to standard processes as per global Guidance documentation to ensure adherence to local, national or global regulations.
• Support Export & Import customs declarations, Inward processing or similar saving programs, handbook procedures, Preferential Origin declaration and all other customs processes.
• Closely collaborate with the global Steering unit to initiate process-oriented risk assessments to check compliance with the agreed strand procedures and initiates mitigation measures if applicable.
• Incorporates the ability for deep diving process analysis and deep understanding about Customs & Foreign Trade regulations.
• To support any improvement to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies.

Main Areas of Responsibilities and Key Activities

• Initiates and defines global, regional and local monitoring processes on operational Customs Performance as defined
• Support organizing meeting with countries and any business review as necessary
• Deep dive into and analyses of BASF internal & external customs data and presentation in a visual standardized format
• Prepare monthly statistics and KPI report for service recipient
• Support the data preparation required for dashboards, including alerts and analysis
• Support the standardization of reporting of departmental and organizational measurements
• Support the automation of routine data collection and develop reporting processes that aid operational performance management

Job Requirements

• Must have degree/diploma in supply chain or related field
• Must have experience in customs, foreign trade and performance management in customs related topics
• Strong communication and argumentation skills
• SAP is preferred
• Must be flexible to work in EMEA timezone
• Excellent analytical thinking