Job Description

PanAmerican Seed is an internationally renowned breeder and producer of F1 and Open Pollinated flower and vegetable seeds based in West Chicago, IL. We are seeking an outgoing, highly organized and detail orientated Global Customer Service Specialist to provide world class customer service to our broad customer base that stretches across 5 continents and over 93 countries. The ideal candidate will demonstrate initiative, drive, and flexibility, be an active team player with other members of the GCSS team, and willing to go the extra mile to ensure complete customer satisfaction.

Responsibilities and Duties

• Provide full spectrum of customer service support to customers including booking orders, order confirmations and order changes in a reliable and timely manner – to ensure the highest level of CS support in our industry
• Ability to organize daily workflow to meet customer timeframes – to keep up with daily incoming orders
• Track booked orders to ensure that all necessary paperwork and work is completed for an on-time delivery, including backordered seed and freight and follow up as necessary. Notify customers of issues that may delay delivery - to keep customers well informed on the progress of their orders
• Apply for phytosanitary certificates and other international documents via the USDA website and other electronic means that are needed for export of product – so that orders are scheduled for delivery in a timely manner
• Resolve customer complaints – for the potential to update business processes and ensure repeat business
• Perform a variety of customer service-related tasks as assigned
• Support the entire Global Customer Service team as needed – so that no customers, or orders, are left unattended or un-booked in the absence of their dedicated CS rep
• Learn basic knowledge of PanAmerican Seed products and Product Forms – needed so that they can book orders from sometimes cryptic Purchase Orders

Requirements

• Must have 1-3 years of customer service experience in a fast-paced, high transaction/ high pressure environment.
• International customer service experience a plus – highly desirable
• Excellent verbal and written communication skills are required. Being bilingual is a plus.
• Must have at least a high school diploma/GED.
• SAP experience highly desirable
• PC knowledge including proficiency with MS Word, Excel, Outlook and Microsoft Teams is required.
• Must be able to work as in a team environment
• Well organized and detail-oriented skills
• Sensitivity to cultural, religious, political and language differences across a wide range of countries

Pay Range: $20-24/hour

Physical Requirements

• Ability to sit/stand 100% of the day
• Ability to use hands/fingers 100% of the day

Our promise to you

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural areas