Bambu Lab

Global Customer Experience Specialist

Bambu Lab  •  United States (Onsite)  •  16 days ago
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Job Description

Global Customer Experience SpecialistAustin、FrankfurtResponsibilities1. Handle inquiries from global customers about e‑commerce, product, and technical issues via email, online chat, and phone, delivering professional and effective solutions;
2. Collect and analyze user feedback to help improve existing products and service processes;
3. Build and maintain positive communication with users to enhance customer satisfaction and loyalty;
4. Collaborate closely with other team members to achieve departmental goals and ensure service excellence.Qualifications1. Bachelor’s degree or above, with strong command of English in listening, speaking, reading, and writing;
2. Strong learning ability, eager to acquire new knowledge and embrace challenges;
3. Excellent logical thinking, communication skills, and customer service mindset;
4. Meticulous, responsible, and proactive in identifying issues and proposing effective solutions;
5. Experience with smart hardware products or global customer service is preferred. Apply
Bambu Lab

About Bambu Lab

Bambu Lab is a consumer tech company focusing on desktop 3D printers. Its state-of-the-art 3D printers offer a feature-rich first-class experience for a global community of 3D printing makers, aiming to break the barriers between the digital and physical worlds and bring creativity to a whole new level. Bambu Lab sells its 3D printers, filaments, and accessories on its official website, serving customers across 30+ countries.

Our Team

Our story started with the gathering of a team of 3D printing fans, who are also expert engineers in robotics, artificial intelligence, materials science, and internet industries. Our team is experienced in building high-tech products that bring positive impacts to the world. From the start, we have been dedicated to making cutting-edge technology affordable with advanced know-how and high production quality. We see ourselves as part of the ecosystem and are delighted to learn from and share knowledge with the 3D printing community. Our team's passion lies also in the commitment to creating the next generation of eco-friendly 3D printers - pushing the industry toward a future with a much lower carbon-footprint.

Industry
Hardware & Semiconductors
Company Size
51-200 employees
Headquarters
深圳市, CN
Year Founded
2020
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