Job Description
Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
The Global Customer Accounts Manager II manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients.
Responsibilities
- Rresponsible for developing, leading, and managing key account(s). Accountable for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
- Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
- Ability to extract and analyze account data and provide sale and service quality data forecast to management.
- Creation and delivery of MBR and QBR data to meet or exceed global sales and client expectations.
- Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
- Review account budgets, pricing, quoting, and improving cost effectiveness.
- Assisting global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s).
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education• Bachelor's Degree or equivalent (Required)
Experience• 10+ years 10+ year’s relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 3-5 years in direct customer facing roll (sales / account management) (Preferred) and • Relevant experience in freight forwarding operations, account management or sales experience in supply chain industry (Preferred)
Knowledge, Skills, and Abilities • Advanced understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). • Proficient in MS Word, Excel, and other MS Office software. • Ability to multi-task with strong attention to detail • Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. • Ability to source, format, and communicate/present data to internal and external clients. May be required to present in conference room or virtual setting. • Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. • Ability to problem solve and be solution oriented in a fast pace and high volume environment. • Excellent negotiation, communication, organizational and planning skills. • Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. • CargoWise, AS400, dangerous goods and ITAR experience is a plus. • Advanced Computer Skills
Licenses and Certifications • ITAR, Dangerous Goods, Cargowise Certifications are desired but not required (Preferred)
