This is a remote position.

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  Global Vision, Strategy & Service Delivery
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  Establish the overall vision, strategy, and service delivery model for Professional Services and Software.
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  Ensure services are aligned with client business objectives, regulatory requirements, and industry best practices.
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  Translate strategy into executable initiatives with measurable outcomes.
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  Governance & Operating Model
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  Define and maintain governance structures, decision-making authority, and escalation pathways.
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  Establish global delivery standards, KPIs, and performance management frameworks.
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  Ensure consistent service delivery and accountability across regions.
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  Client Partnerships & Executive Sponsorship
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  Identify and mentor executive sponsors for key client engagements.
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  Build and maintain long-term strategic client relationships.
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  Gather regular client feedback and drive continuous improvement.
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  Executive & CEO Engagement
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  Manage CEO-level expectations, communications, and issue resolution for major programs and accounts.
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  Lead executive-level escalations while protecting business outcomes and reputation.
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  Commercial Management & Contract Governance
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  Provide guidance or direct leadership on contract negotiations depending on deal size and risk.
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  Ensure strategic scope alignment, commercial viability, and delivery feasibility.
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  Program, Project & Portfolio Oversight
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  Provide executive oversight of global programs, projects, and service portfolios.
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  Ensure delivery quality, regulatory compliance, and risk management across all engagements.
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  Travel globally as required to govern and lead critical initiatives.
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  Financial Ownership (P&L)
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  Own P&L responsibility for Global Professional Services Operations.
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  Approve pricing strategies, utilization models, and resource plans.
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  Oversee forecasting, revenue recognition, and financial risk management.
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  Market Positioning & Growth
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  Define market positioning and the Professional Services & Software offerings roadmap.
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  Identify opportunities for service expansion, innovation, and strategic partnerships.
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  Regional Leadership Enablement
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  Provide guidance and direction to Regional Managing Directors.
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  Support regional teams to deliver expectations related to revenue, delivery, and people & culture.

Requirements

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  Strategic & Visionary Leadership
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  Ability to define and articulate a clear global vision and strategy for Professional Services and Software.
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  Develop short-term and long-term roadmaps aligned with business growth and client demand.
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  Inspire and motivate teams to deliver strategic goals and objectives.
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  Market & Client Orientation
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  Maintains strong awareness of current, emerging, and future client needs across global markets.
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  Assesses Professional Services & Software capabilities and offerings relative to competitors.
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  Builds strategies to position the organization as a top-tier Professional Services provider.
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  Executive Presence & Stakeholder Management
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  Strong executive presence to manage CEO and senior stakeholder expectations.
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  Communicates clearly, aligns expectations, and resolves issues and escalations efficiently.
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  Protects business outcomes while maintaining trust and long-term partnerships.
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  Governance, Risk & Accountability
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  Establishes clear governance frameworks, decision rights, KPIs, and escalation paths.
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  Ensures governance expectations are clearly communicated to avoid business disruption.
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  Monitors performance and reports progress to the CEO.
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  Commercial & Financial Acumen
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  Strong commercial mindset with demonstrated negotiation capabilities.
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  Aligns scope, risk, and value while protecting margin and delivery feasibility.
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  Ensures financial performance meets targets through cost control, efficiency, and standardization.
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  Digital & Innovation Mindset
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  Strong digital fluency with the ability to assess and leverage technology to enable business outcomes.
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  Teamwork
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  Demonstrates an enterprise mindset by consistently prioritizing company success over individual or functional interests.
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  Breaks down organizational silos and aligns stakeholders across functions to drive integrated outcomes.
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  Encourages and empowers teams to model collaborative and inclusive behaviors.
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  Shares credit openly and recognizes individual and team contributions.
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  Agile & Accountable Leadership
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  Owns outcomes for both successes and failures without deflecting responsibility.
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  Makes data driven decisions by effectively prioritizing, identifying risks, and determining solutions aligned to business objectives.
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  Adapts quickly to shifting priorities while maintaining compliance and customer commitments.
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  Communication
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  Communicates clearly, transparently, and consistently across all levels of the organization.
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  Sets clear expectations and openly addresses concerns, risks, and business impacts.
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  Actively seeks, values, and responds to critical input and feedback.
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  Innovation & Continuous Improvement
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  Challenges the status quo to drive progress and advance the organization to the next level.
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  Proactively monitors business performance to identify opportunities for process improvement, efficiency, and standardization.
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  Drives continuous improvement initiatives that enhance effectiveness, scalability, and consistency across the organization.
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  Encourages teams to develop and adopt innovative or improved ways of working that support overall company success.
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  Talent Acquisition, Development & Retention
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  Establishes organization structures, role clarity, competency models, and succession planning.
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  Hire high caliber talents with appropriate skill sets aligned to role and business needs.
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  Empowers teams to deliver business objectives without micromanaging tasks.
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  Retain top talents by fostering a positive, accountable, and high integrity culture.
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  Provides regular, actionable feedback to support employee development and performance.
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  High Integrity & Ethical Leadership
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  Demonstrates uncompromising integrity and ethical leadership in all aspects of the business.
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  Sets and models the standard for professional conduct, accountability, and decision making across the organization.

Benefits