Grant Thornton (US)

Global Compliance and Report Solution - Director

Grant Thornton (US)  •  Makati City, PH (Onsite)  •  19 days ago
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Job Description

Main Responsibilities:

Strategic Leadership & Service Delivery

  • Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
  • Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
  • Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
  • Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.

Operational & Financial Management

  • Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
  • Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
  • Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
  • Identify and mitigate operational, delivery, and resourcing risks.

Talent & People Leadership

  • Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
  • Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
  • Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
  • Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Stakeholder & Client Engagement

  • Act as a senior point of contact for global service line leaders, engagement partners, and regional stakeholders.
  • Build trusted relationships with onshore and offshore stakeholders to strengthen collaboration and integration.
  • Support client delivery, issue resolution, and escalation management as required.
  • Represent the Philippines GCS internally as a centre of excellence and strategic delivery partner.

Quality, Risk & Governance

  • Ensure robust quality management, risk controls, and compliance with firm standards and professional regulations.
  • Support internal audits, quality reviews, and regulatory inspections as required.
  • Promote a culture of ethical behaviour, professional judgement, and risk awareness.

Transformation & Change

  • Lead or sponsor transformation initiatives, including process optimisation, automation, technology adoption, and standardisation.
  • Support the evolution of the global delivery model, including new services, operating models, and emerging capabilities.

  • Drive change management and adoption across teams and stakeholders

Skills & Experience

Required

  • 12+ years’ experience in professional services, shared services, or global delivery environments, with senior leadership responsibility.

  • Qualified accountant (ACA, ACCA, or equivalent).

  • Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre.
  • Strong understanding of professional services delivery, including quality, risk, and client service expectations.
  • Demonstrated experience managing complex stakeholder relationships across multiple geographies.
  • Commercial acumen with experience managing budgets, resourcing models, and performance metrics.
  • Excellent leadership, communication, and influencing skills.

Preferred

  • Experience setting up or scaling a global capability or managed services operation.
  • Exposure to transformation initiatives (process, technology, automation, AI).
  • Experience working with professional service firms / multinational clients and cross-border delivery models.
  • Relevant professional qualification (e.g., accounting, tax, consulting, legal, or operations) is an advantage.
Grant Thornton (US)

About Grant Thornton (US)

Forget what you think you know about professional services. We go beyond what’s expected and help others do the same.

Grant Thornton is the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC the U.S. member firms of Grant Thornton International Ltd, one of the world’s leading independent audit & assurance, tax and advisory firms. That means our network has more than 73,000 professionals in more than 146 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too.

One thing we won’t do? Grant Thornton will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503.

Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.​

Industry
Accounting & Tax
Company Size
10,000+ employees
Headquarters
Chicago, IL
Year Founded
1924
Website
grantthornton.com
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