Job Description

As a Change & Communication Manager (m/f/d) within the global Commercial Ecosystem & Enablement team, you will play a key role in driving organizational change by developing and executing communication strategies that support global transformation initiatives for commercial applications (e.g. CRM based on Salesforce, MLR, DAM, PIM, websites). You will work closely with key stakeholders to craft engaging content, ensure alignment across teams, and drive successful change adoption throughout our wider customer engagement ecosystem. You will be a key member of several global transformation programs for commercial applications enabling Commercial Excellence, where your role will focus on making complex ideas accessible, fostering engagement, and ensuring seamless communication during transitions.

Purpose / Key Responsibilities:

• Change Communication Strategy: As an active contributor of digital transformation programs for commercial applications, you will develop and execute communication strategies to support organizational change initiatives in collaboration with key stakeholders
• Content Creation & Messaging: Tailor messages for diverse audiences, simplifying complex concepts into clear and impactful communications for our customer engagement ecosystem which includes various stakeholder groups in Sales, Marketing, Technical Service and Customer Service
• Engagement & Adoption: Create engaging content to drive change adoption, ensuring alignment across stakeholders and enhancing employee involvement within the wider commercial ecosystem community
• Feedback & Continuous Improvement: Monitor and assess communication effectiveness, leveraging feedback to refine strategies and enhance engagement throughout our commercial ecosystem transformation journey
• Stakeholder Collaboration: Work with cross-functional teams to align messaging and ensure a smooth transition during change initiatives within the wider commercial ecosystem community
• Project Involvement: Support the implementation of organizational change initiatives within the wider commercial ecosystem & enablement team by managing communication plans and ensuring stakeholder readiness
• Culture & Innovation: Promote a culture of continuous improvement by fostering knowledge sharing and best practices

Requisite Qualification & Experience:

• University degree in communication, Marketing, Business Administration, or a related field
• At least 2 years experience with strong marketing and/or campaign understanding, with additional experience in delivering communication strategies for large-scale organizational change and multi-year transformation programs.
• Exceptional written and verbal communication skills in English to engage and influence various stakeholders
• Strong project management and organizational skills with the ability to handle multiple tasks simultaneously
• Proficiency in communication tools and platforms to create and distribute engaging content
• Familiarity with digital transformation projects and tools such as Salesforce or similar enterprise solutions
• Excellent interpersonal skills to build strong relationships with stakeholders at all levels as well as the ability to thrive in a fast-paced, evolving environment, demonstrating flexibility and adaptability
• Proficiency in Microsoft Office (SharePoint, Excel, PowerPoint) and other relevant learning management tools
• A strategic mindset with a creative approach to problem-solving and communication challenges
• Change management certification with Prosci or another similar well-known provider (e.g., ACMP) is a plus
• Fluent in German and English (spoken and written); additional language skills are a plus