Job Description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

The Global Business Development Manager is responsible for driving new business acquisition within Ricoh’s global enterprise sales segment. This role will focus exclusively on winning high-value, multi-country deals for Ricoh’s Communication Services portfolio — Specializing in Audiovisual, supporting customers' workplace transformation and digital collaboration strategies. The role ensures Ricoh’s CS solutions are positioned as critical enablers of global enterprises' business outcomes. This role focuses on global businesses with headquarters in the United States (both named accounts, and net new)

Essential Duties and Responsibilities

• Global New Business Generation Identify, pursue, and close new global enterprise customers for Communication Services, with a focus on multi-region, high-value opportunities.
• Consultative Selling Lead a value-based, consultative approach to position Ricoh’s CS offerings (audiovisual) as strategic enablers of global customers’ workplace transformation and business collaboration goals.
• Global Account Collaboration Orchestrate cross-functional resources across regions (GADs, OpCos, Pre-Sales, Delivery, Finance) to ensure seamless global pursuit and execution.
• Pipeline Development Build and maintain a strong, reliable global sales pipeline, ensuring sustained revenue growth across multiple regions and business units.
• Market Expansion Drive global market penetration by identifying emerging verticals, industries, and geographic opportunities for CS solutions.
• Multi-Country Bid Leadership Lead complex, multi-country RFP responses, coordinating regional sales teams, solution architects, and bid management resources.
• Strategic Partnering Build and leverage relationships with global IFMs, System Integrators, technology partners, and key industry influencers to accelerate global deal flow.
• Customer Stakeholder Engagement Build senior-level relationships with global customer stakeholders (C-suite, IT, Facilities, Procurement, Business Units) to foster trust and uncover long-term business transformation opportunities.
• Sales Execution Discipline Implement rigorous sales processes, ensuring activities are tracked, inspected, and aligned with global sales objectives. Provide continuous performance updates and recommendations.
• Competitive Intelligence Gather market insights and competitor analysis to inform strategy, strengthen value propositions, and identify differentiation opportunities.
• Sales Strategy Input Provide input to the global CS go-to-market strategy, aligning with Ricoh’s broader global enterprise sales priorities and workplace experience vision.
• Travel: This position is a remote position but should be near a major US airport. Travel will be required for some client engagements, as well as corporate events. Travel is not expected to exceed 40%, with the minimal expectation of 20%. The successful candidate should possess or be able to properly obtain a passport.
• Other duties as may be assigned.

Success Criteria

• Achievement of global new business revenue and gross profit targets.
• Number of net-new global enterprise accounts won.
• Volume and value of multi-region/multi-country CS deals secured.
• Balanced revenue growth across Workplace Experience portfolio (CS and complementary solutions).
• Speed-to-close for large, complex deals.
• Forecast accuracy and sales pipeline health.
• Customer satisfaction and advocacy in new global accounts.
• Growth of external partner network and influencer relationships to support new business opportunities.
• Net New Enterprise Meetings Scheduled & Performed (Year 1)
• Qualified Opportunities Opened (Year 1)
• Proof of Concepts or Pilots Initiated w/ new prospective customers (Year 1)
• Tech Trend Briefings presented to end users w/ Client Executives (Year 1)

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires the candidate to be located in the United States of America.

COMPENSATION TRANSPARENCY

The base salary range for a Global Business Development Manager can range from $125,750 per year to $151,500 per year. The total on target earning could range between $ 195,500 to $225,750. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment
• There is no 90-day waiting period for your benefits to start
• Benefits includes medical, dental, vision, and prescription coverage
• Numerous opportunities for professional growth, and career advancement
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance
• 100% Company paid Short-Term Disability
• Optional Long-Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee
• Warm Philly soft pretzels every Wednesday in Malvern

COMPANY INFORMATION

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Services provide immediate assistance for all tech issues
• An Analytics Dashboard provides detailed data for more informed business planning
• AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.