Job Description

Why Ryan?

• Global Award-Winning Culture
• Flexible Work Environment
• Generous Paid Time Off
• World-Class Benefits and Compensation
• Rapid Growth Opportunities
• Company Sponsored Two-Way Transportation
• Exponential Career Growth

The Manager, Global Benefits is a highly visible, hands-on role responsible for leading benefits administration, operations, and governance across assigned countries. The role will initially focus on India and the Philippines, with the potential to support additional countries as Ryan’s global benefits operating model evolves.

This position requires deep knowledge of India benefits, experience managing benefits in a multi-country environment, and the ability to work effectively with local leadership, global teams, brokers, vendors, and People Group partners. The Manager will serve as a trusted benefits subject matter expert, bringing operational discipline, strong stakeholder management, and a team member-focused approach to benefits delivery.

This role will also lead a small benefits team of approximately 2 to 3 team members, providing day-to-day guidance, coaching, workload management, and support to ensure accurate, timely, and consistent execution of benefits processes.

Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always, and demonstrate accountability in how they lead work, partner with others, and serve team members.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Lead, coach, and support a small benefits team responsible for benefits administration and operations across assigned countries.
• Create a positive team member experience by ensuring benefits programs are administered accurately, consistently, and with a high level of care.
• Build strong working relationships with local leadership, People Group partners, brokers, vendors, and global benefits stakeholders.
• Act as a trusted benefits subject matter expert for assigned countries, with particular emphasis on India benefits.
• Support clear benefits communication, education, and change management for team members and local People Group teams.
• Develop team capability by providing guidance, feedback, training, and process clarity.

Client:

• Serve as the primary benefits lead for assigned countries, initially focused on India and the Philippines.
• Manage benefits inquiries, escalations, issue resolution, renewals, vendor coordination, and employee-facing benefits support.
• Partner with local leadership and People Group teams to provide practical benefits guidance that balances compliance, market practice, cost, and team member experience.
• Work with brokers and vendors to ensure service levels, claims support, renewal execution, and team member experience expectations are met.
• Support enrollment activity, benefits communications, employee education sessions, and related materials.
• Ensure benefits processes are clear, well-documented, and aligned with Ryan’s service expectations.

Value:

• Lead the administration, renewal, and governance of benefits programs across assigned countries.
• Bring deep expertise in India benefits, including insured benefits, statutory requirements, broker and carrier management, renewal cycles, claims escalation, compliance, and employee communications.
• Support benefits activity for additional countries as Ryan’s global benefits operating model evolves.
• Identify opportunities to streamline benefits administration, reduce manual work, improve controls, and create more consistent processes across geographies.
• Partner with global benefits leadership to support benefit program decisions, vendor management, renewals, benchmarking, and cost analysis.
• Review plan documents, insurance policies, benefit guides, enrollment materials, and vendor communications for accuracy and alignment with local requirements.
• Support benefits due diligence and integration activities for mergers, acquisitions, and international expansion.
• Maintain appropriate benefit records, vendor files, renewal materials, process documentation, and audit controls.
• Monitor vendor performance, team member feedback, utilization trends, and operational issues to identify risks and improvement opportunities.
• Support global benefits projects as assigned, particularly where operational coordination, reporting, vendor follow-up, or cross-country execution is required.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field, or equivalent combination of education and experience required.
• At least 7 - 8 years of progressively responsible experience in benefits administration, benefits operations, total rewards, or a related discipline in a global or multi-country environment required.
• Deep India benefits experience strongly preferred, including experience with insured benefits, broker relationships, renewals, claims escalations, statutory benefits, compliance requirements, and employee communications.
• Experience supporting benefits across multiple countries, particularly in Asia Pacific, the GCC, or a global corporate environment, strongly preferred.
• Prior experience managing or leading a small team required.
• Experience working with global teams, regional stakeholders, local leadership, brokers, vendors, and corporate centers of excellence required.
• Experience with mergers and acquisitions, benefits integration, vendor transitions, process improvement, governance, or shared services/operations models preferred.
• Strong project management, stakeholder management, communication, analytical, and problem-solving skills required.

Computer Skills:

To perform this job successfully, an individual must have advanced skills in Microsoft® Word, Excel, Outlook, PowerPoint, Access, Internet navigation and research, compensation research tools, and Workday.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting or standing while working.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Independent travel requirement: 30 to 40%.

Equal Opportunity Employer: disability/veteran