Job Description

The Global Benefits Center (GBC) is a group within the Research and Innovation Center (RIC) that provides high quality and efficient international benefits business support on both a global and local level. Work performed within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution and benefit audit support.

The Role

As an Analyst within the GBC Global Benefits Management (GBM) team, you will contribute as part of a team involved in several activities to support global and regional coordination of benefits for our global and regional clients while maintaining their benefits databases.

The ideal candidate has intermediate project management, business knowledge, critical problem solving and client interaction skills and detail oriented. Preferably, candidates have a background on global benefits and brokerage work.

The candidate will have the opportunity to:
• Enhance the technical knowledge of benefits plans around the world
• Understand and support help to effectively manage global and regional projects (deliverables, communication, budget, resources, etc.)
• Enhance data, process and project management skills

Key Activities
• Implementation and Data Collection - coordinating the GBM technology setup and tracking the initial inventory of benefit policies

• Ongoing Data Inventory - staying on top of renewals in an ongoing basis, ensuring any troubleshooting issues are escalated and, ensuring information in the internal tools is complete and accurate

• Project Management - providing internal project management support, doing a high-level consistency review on any client deliverables and providing support in preparation of client meetings

• Pooling Support - collecting pooling data to update the internal tool and reporting

• Non-specific client support - providing support on other areas like trainings, ensuring best practices and budget management.

Performance Objectives

These relate to the WTW scorecard and objectives for the role

Clients Focus
• Work with the client team to ensure that each task is completed on time and meets quality standards
• Respond to all requests and communications effectively and efficiently
• Follow and champion professional excellence standards and agreed processes to deliver high quality results based on Stakeholder requirements
• Monitors project progress, developing solutions for overcoming obstacles
• Manages own time and others’ effectively, meets deadlines, delegates work and assists in training associates, recognizes when deadlines may be at risk and keeps others informed

Operational Excellence and Innovation
• Apply and ensure others follow practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
• Increase efficiency within client teams by identifying client´s objectives and ways to improve processes
• Perform and review data and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
• Significant attention to detail
• Provide input on product, process improvements and professional excellence standards
• Demonstrates knowledge on the suite of Willis Towers Watson’s tools and MS Office
• Understands how to efficiently find and use data, Willis Towers Watson’s tools, and resources, as well as client-specific information

People
• Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
• Work in an effective way with colleagues in other Willis Towers Watson offices
• Further progress on own skills and help others develop skills such as project management, communication skills and other developmental areas
• Perform the role of a technical coach to junior colleagues
• Offer assistance and accepts help from others to achieve a common goal and build relationships
• Encourages integration of differences in a group and recognizes the contribution of others through thoughtful and constructive feedback

Financial/Business KPIs
• Meet productivity goals
• Maintain accurate time records
• Contribute to meet the KPI for each client
• Efficient time management to help the business meet its financial targets

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The Requirements

• Bachelor’s degree required, preferably in a program with heavy emphasis on business or equivalent in a relevant discipline
• 3+ years of significant work experience in a project management/client service role, previous benefits or insurance experience on a shared services operation is a plus
• Communicator; displays strong oral, written and presentation skills in English
• Proficiency in English required, proficiency in one additional language preferred
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
• Demonstrate business acumen and awareness of bigger picture in business
• Strong client service orientation
• Collaboration with global and regional teams, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Methodical and structured approach, especially with problem solving and, analytical thinking
• Continuous improvement mindset - Increasing task efficiency and effectiveness with each product or service repetition
• Working within tight deadlines; balancing time across multiple simultaneous projects that may involve different procedures and project team members
• Can lead small teams or guide individuals towards a common goal
• Must be able to work both EMEA and US shifts

WTW is an Equal Opportunity Employer