Job Description

Unleash your expertise in product development and optimization by leveraging user research, advanced analytics, and agentic AI to drive the next generation of intelligent financial Payments Sales experiences. Join one of the world’s most innovative financial organizations and help shape the future of AI-powered solutions.

As a Senior Product Associate in the Global Banking - Payments Sales Experience Product Team, you will play a pivotal role in designing, launching, and optimizing products that harness the power of agentic AI and data-driven insights. You will leverage user research, customer feedback, and advanced analytics to fuel the creation of innovative, intelligent products and continuously improve existing offerings. Collaborate closely with cross-functional teams—including users, data science, engineering, and business stakeholders—to deliver seamless, AI-enabled experiences that set new industry standards, and re-imagine experiences for speed and scale.

Job responsibilities

• Partners with Quad: Design, Product, Data and Technology teams to identify and prioritize new product opportunities that leverage agentic AI, advanced analytics, and automation to address evolving customer and market needs.
• Considers and plans for upstream and downstream implications of new features on the overall product experience, including data, compliance, and operational impacts.
• Supports the collection of user research, journey mapping, and market analysis to inform a strategic, AI-enabled product roadmap and provide insight on features that deliver measurable value to customers and the business.
• Analyzes, tracks, and evaluates product metrics—including adoption, automation rates, cycle time, and business impact—across the product development life cycle, using data to drive continuous improvement.
• Writes clear requirements, epics, and user stories for features, collaborating with engineering, data science, and design teams to ensure successful delivery and adoption.
• Champions responsible AI practices, including model governance, risk management, and user transparency, throughout the product lifecycle.

Required qualifications, capabilities, and skills

• 3-5 years of experience or equivalent expertise in product management, or a relevant domain area, with a preference to grow and engage in AI/ML product evolution
• Proficient knowledge of the product development life cycle, with hands-on experience in AI-driven, data-intensive product or complex integration environments.
• Experience in product life cycle activities including discovery, requirements definition, and delivery of intelligent or automated features.
• Demonstrated ability to learn data analytics, agentic AI concepts, and data literacy to inform product decisions and measure impact.
• Strong collaboration skills, with experience working across cross-functional teams (engineering, data science, UX, business).

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans