Job Description

GLOBAL BANKING MARKETS

Our core value is building strong relationships with our clients which include, asset managers, hedge funds, broker dealers and systematic clients. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

The Team

We are a team at the heart of electronic trading. We own the production plant and manage the systems that process billions of dollars’ worth of trades every day. Working as part of the Production Engineering function, Frontline support team members proactively and reactively deal with operational risk. We are accountable for the monitoring and support of Algorithmic, Smart Routing, Order Management & MTF systems.

We use and evolve the techniques, tools and applications to monitor systems, application and business performance. We work closely with the developers, product managers, business support and the technology team to deliver electronic execution services. We ensure the availability, performance and flexibility of the service, today and in the future.

The team requires a self-motivated self-starter with good technical skills to be providing business and technical support for the equity electronic trading stack. The role sits within the Frontline support team who are the primary face off to the trading desk.

The ideal candidate would have experience in a similar desk facing support function at a financial services firm.

Responsibilities and qualifications

Role Responsibilities

• Direct trading desk facing business and technical support
• Own the production environment
• Serve as level one support on issues
• Demonstrate plant health through plant monitoring, alerting provisioning and capacity management
• Automate repetitive maintenance and troubleshooting tasks
• Communicate and document production changes, improve the change management process and tooling
• Drive continuous improvement through incident follow-ups and root cause analysis
• Challenge other teams to improve production-related practices
• Coordinate and run emergency drills

Essential Experience

• Running a production plant in financial markets
• Understanding of order management and downstream processes
• Great communication skills
• Proven ability to work directly with a demanding user base and manage their needs
• Strong desire and ability to understand the business
• Ability to triage and prioritise incoming requests
• Hands on working in large-scale Unix/Linux environments
• Using and maintaining application monitoring, performance and capacity management in large-scale systems
• Good experience writing SQL queries
• Scripting in Python, Bash or similar language

Desired Experience

• Working in equities cash markets and trading systems
• Writing C++, Python, Java, Javascript