Job Description

At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. For us, it’s all about bringing together people who are curious, collaborative and have the drive to make things possible for our clients and communities.

Operations is a dynamic, multi-faceted space that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

Middle Office is primarily responsible for booking and settling of trades and accuracy of books and records of Prime Brokerage and Prime Clearing clients. Our success is derived from a combination of process efficiency and adherence to controls and risk management principles. We excel at finding commercial solutions that meet our clients’ needs without compromising risk, control or service levels.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Work directly with Prime Brokerage clients and external brokers to settle client trades and resolve any trade-related issues
• You will have a book of clients that you will be responsible for. Your objective will be to develop those client relationships and provide first class service across the trade life cycle
• Tap into your investigative skills to find answers to client queries and solutions for client issues that arise
• Investigate exceptions in our internal books and records to identify resolution, and escalate issues as they arise
• Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort
• Help influence client behavior to achieve superior operational and client service outcomes

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Minimum 3-5 years in client service roles, preferably in broker-dealer or other financial centric environment, but other relevant experience will be considered.

BASIC QUALIFICATIONS

• Bachelor’s degree
• Must be comfortable presenting complex information in a structured and concise manner, and be able to work in a fast paced environment with multiple client deadlines throughout the day.
• Ability to build strong relationships with clients and broker-dealer peers.
• Excellent attention to detail, experience in risk management and ability to identify control enhancements.
• Constant drive to implement process improvement and find better ways to serve clients.
• Strong interpersonal skills and ability to work well with a team
• Ability to manage smaller projects and initiatives, influence others, and implement change in a consensus driven environment.

PREFERRED QUALIFICATIONS

• Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis
• VBA coding and Excel/Outlook macro experience a plus but not required

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.