Job Description

Global Banking & Markets Operations - Client Relationship Management - Associate - Bengaluru

Our Role

Global Banking & Markets provides comprehensive client services to sophisticated hedge funds, institutional clients, and broker-dealers. As an Analyst/Associate within Client Enablement, you will be a vital strategic partner to the Client Services team.You will be responsible for the seamless execution of daily tasks that are vital to client and desk needs. This role demands a high degree of technical proficiency, proactive problem-solving, and the ability to manage the "engine room" of client engagement—ensuring operational excellence, risk mitigation, and the delivery of data-driven insights that contribute to the team and wider business' Prime Services strategy. You will work at the intersection of technology and finance to enhance the client experience through automation and superior service delivery.

Key Responsibilities

Strategic Support & Client Onboarding:

• Support Client Service Managers in the onboarding of new institutional clients, coordinating across Financing, Sales, Operations, and Legal teams to ensure a "One Goldman Sachs" experience.
• Prepare comprehensive due diligence packages for client business reviews, engaging and coordinating across various teams in the GS network to compile the latest policy and controls.
• Assist in the execution of strategic team projects such as the adoption of AI to streamline existing processes, refreshing and documenting team procedures, and tracking client events.

Operational Execution & Technical Troubleshooting:

• Manage daily issuance of client notices for Prime clients and being central to maintaining client pricing schedules and account changes. These all have interactions across listed equities, fixed income, synthetic prime, and cleared derivatives.
• Drive the resolution of margin discrepancies by acting as the primary liaison between clients and internal Operations and Engineering teams.
• Assisting Client Service managers with onboarding clients onto GS marketed products that contribute to growth and returns.

Product & Market Analysis:

• Maintain a robust understanding of Prime Services products and the regulatory landscape.
• Keeping close engagement with Sales on exchange and market changes that transpire into rate and benchmark updates.
• Continual learning and understanding of how the Prime Business monitors and assesses client activity, and engaging with Client Services, Risk and Consulting to learn about key indicators and agendas that are important to both the business and clients.

Risk Management & Compliance:

• Identify and escalate operational and reputational risks associated with client activity, specifically monitoring for sizeable transfers, aged breaks and general client patterns.
• Ensure strict adherence to internal control standards and global regulatory requirements.
• Contribute to the development of robust risk controls, particularly in response to client escalations and market volatility.

Basic Requirements

Experience:

• 3–5 years of progressive experience with a proven track record of managing complex operational workflows for institutional clients.
• Familiarity with the lifecycle of securities lending, margin oversight, and derivatives clearing.

Technical Skills:

• Data Proficiency: Strong Excel/Microsoft Office/Outlook experience for communications, data and presentation manipulation. A familiarity with basic AI tools that could help with process automation is also desirable.
• Platform Expertise: Experience with industry-standard platforms (e.g., Bloomberg, Traiana, Markit, CTM) would be beneficial but not essential. Users will be working on various web based and localised applications.
• Analytical Rigor: Ability to perform root-cause analysis on operational inefficiencies and be able to identify and resolve systemic errors and process bottlenecks. A mindset that can detect weak points and challenge and bring changes to workflow will be instrumental to the success of this team.

Soft Skills:

• Communication: Exceptional verbal and written communication skills, with the ability to translate technical operational issues for non-technical stakeholders.
• Adaptability: Ability to thrive in a fast-paced, high-pressure environment where client and desk demand can quickly change to market impact.
• Accountability: A high degree of ownership and a solution-oriented mindset.

Qualifications

• Bachelor's degree in Finance, Economics, Business, or a related quantitative field preferred

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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