Job Description
We are seeking a highly driven and commercially minded Global Account Manager with a proven network and established relationships in the IT services industry, particularly across multinational enterprises, OEMs, distributors, and global integrators.
This role requires someone who has already operated in this domain, understands the dynamics of global field services, managed services, and multi-country IT delivery, and brings an existing portfolio of industry contacts that can accelerate new business growth.
As the owner of large global accounts and driver of new business, the Global Account Manager leads customer engagement, large-deal pursuits, and cross-functional orchestration. The ideal candidate combines deep industry knowledge, a strong professional network, strategic thinking, and hands-on commercial execution.
This position offers broad exposure to complex global customer environments, multi-tower solutioning, pricing strategy, and senior stakeholder management, with a key role in shaping AVASO’s growth trajectory across major economies.
Key Responsibilities
- Global Account Ownership & Growth
- Serve as the primary commercial owner for assigned global accounts.
- Develop multi-year account plans covering revenue growth, relationship strategy, and service expansion.
- Leverage existing relationships to accelerate pipeline creation and account penetration.
- Identify new business opportunities across all service lines and geographies.
- Ensure customer satisfaction, retention, and renewal of key contracts.
- New Business Development
- Use established industry network to uncover new opportunities and drive early engagement.
- Lead global sales cycles from qualification to negotiation and contract signature.
- Target and win large, complex, multi-country engagements.
- Maintain strong understanding of market dynamics, customer needs, and competitor landscape.
- Strategic Relationship Management
- Build and maintain senior-level relationships (Director to C-Suite) within customer organizations.
- Act as a strategic advisor by understanding customer challenges and technology priorities.
- Orchestrate cross-functional teams including Solutioning, Delivery, Pricing, Finance, Legal, and Marketing.
- Serve as escalation point for commercial matters and ensure delivery alignment.
- Sales Governance, Forecasting & Reporting
- Maintain accurate pipeline and forecast reporting in Salesforce.
- Drive governance around opportunities, approvals, pricing, and contract compliance.
- Prepare executive dashboards covering revenue performance, renewals, and risk areas.
- Proposal Leadership & Pricing Coordination
- Lead multi-country RFPs and commercial responses.
- Work with Pricing and Solution teams to build competitive proposals.
- Manage pricing assumptions, commercial models, negotiation strategy, and internal approval processes.
- Cross-Functional Enablement & Process Improvement
- Collaborate closely with Delivery and Customer Success for operational alignment.
- Provide market and customer insights to influence service catalog and GTM evolution.
- Support marketing with customer references, case studies, and thought leadership input.
Onboarding & Ramp-Up Plan
Month 1 – Orientation & immersion
Month 2 – Account transition & network activation
Month 3–4 – Pipeline expansion, customer engagement & independent deal leadership
Qualifications
Education
- Bachelor’s or Master’s degree (Business, IT, Economics, Engineering, or related fields)
- MBA preferred but not required
Experience
- 8–15 years in global IT services, managed services, or technology solution sales.
- Must have an established industry network and a proven track record within IT services.
- Experience in:
- managing large global accounts
- winning multi-country, multi-tower deals
- generating new pipeline from existing and new relationships
- working in complex, global matrix organizations
Capabilities
- Strong commercial and negotiation skills.
- Ability to leverage one’s existing network to accelerate business development.
- Deep understanding of field services, managed services, IT asset services, and global service delivery models.
- Expert communicator with excellent executive presentation skills.
- High ownership, proactive, disciplined, and able to drive outcomes across teams.
- Strategic, analytical, persuasive, and customer-centric mindset.
Success Profile (12–36 Months Horizon)
- Recognized as trusted advisor and executive owner for global accounts.
- Strong pipeline developed through personal network + strategic outreach.
- New business booked across multiple countries and service lines.
- Successful leadership of large RFPs and commercial programs.
- Achieves revenue, margin, and account growth targets consistently.
- Positioned for growth toward Global Sales Director or Regional VP roles.
