Job Description

CME Group is currently looking for a Global Account Management year-round intern.

This candidate will assist the Global Operations on day-to-day activities in support of Global Account Management (GAM).

• Intern supports activities of GAM functional area to ensure that business solution objectives are met
• Provide effective day-to-day administrative, planning and GAM client support
• Track ISVs, service provider, and customer trends and analyze research findings
• Assists in performing administrative responsibilities, such as entering information into databases, producing simple statistical reports, presentations, expenses and scheduling; Build and Leverage Ai tools to accomplish tasks
• Gathers and enters quality assurance information into Salesforce and internal client service databases in accordance with established procedures to ensure quality client service.
• Support managing inbound customer Service Cloud queue.
• Complete special projects as assigned

Principal Accountabilities:

• ServiceCloud (Salesforce) queue management (case assignments)
• Customer case resolution
• Customer education
• Project related customer outreach
• Project status tracking and report preparation
• Data analysis and preparation of internal statistical reports

Skills / Software Requirements:

• Strong interpersonal skills (team setting)
• Strong spoken and written communication skills
• Google Workspace
• Gemini AI tools
• LM Notebook
• Microsoft Excel
• Data analysis/reporting
• Tableau dashboard publishing (preferred but not required)

Minimum Qualifications:

• Currently pursuing a Bachelor’s or Master's degree

• Local to Chicago

• Typical team hours are 7am - 5pm Mon-Fri

  Prefer minimum 3 days in office per week but flexible with days/hours to accommodate school requirements and school breaks.

Sponsorship Qualifications:

• Please note that our company is unable to provide employment sponsorship for this position and can only consider candidates who are legally authorized to work in the United States without sponsorship assistance (CPT, H1B, F1, L etc.).

#EarlyCareers

CME Group is committed to offering a competitive pay package for our employee interns. The pay range typically applicable to our intern roles is $21.68--$36.10. Actual pay offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education, location of the internship, and the internship area of focus. Through our benefits program, we offer our employee interns the opportunity to participate in select offerings. This includes our comprehensive health coverage and a mental health benefit.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here