Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The GLD Program Management Supervisor II serves as the primary point of contact for multi-product customer accounts and/or manages a team of Program Management support representatives with a portfolio of complex accounts. He/She ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. This position ensures direct reports provide issue resolution, response tracking compliance, notification of events impacting the client, process improvements, tracking and tracing services, managing service expectations, and administering customer surveys. He/She facilitates performance meetings, manages standard operating procedures (SOPs) and statements of work (SOWs), and assists in identifying opportunities for account penetration. The GLD Program Management Supervisor II has responsibilities in functional administration and staff management for direct reports. This position supervises other supervisors and administrative staff within the department.

Employee Type:

Permanent

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