Job Description

Come and join the team at The Glass Guru. We are hiring Glaziers to keep up with demand and grow the business. This is a great opportunity to get into to a growing company with real advancement opportunities. We take our work seriously and treat our customers with the utmost respect and honesty…and we have fun while doing it. If you're looking for an opportunity to have a real impact and grow along with a growing company, apply today!

Roles & Responsibilities:

The Glazier position is the primary product fulfillment position in the company. Glaziers deliver the customer experience in the home as part of the final fulfillment (installation) process.

• Installation/replacement of residential single/double pane window glass, mirrors, shower enclosures,shelves, in-glass pet doors, etc...
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws.
• Load required job materials to company installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and manage customer expectations accordingly.
• Install all products and services included in the work order and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• At least 1-year residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Excellent troubleshooting/problem solving skills
• Carpentry experience
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

Compensation: $20.00 - $25.00 per hour