Job Description

Service Center

Glass - Raleigh

Responsible for assisting the General Manager with the overall operation of the assigned market. Ensure Glass & Protech Technicians have the support and resources to do complete their work safely and efficiently. To include risk management, teammate development, client relationships, production, and administration. Maintaining company goals and standards for performance with an emphasis on market growth and providing a world class customer experience.

Role and Responsibilities

• Demonstrate a strong ability to lead, develop, and inspire others to achieve success

• Manages field resources within the designated market

• Ensure that all Teammates have the required training for their position

• Assist the General Manager in monitoring the sales, workflow, and overall production

• Assist General Manager with recruiting, hiring, and mentoring all field teammates

• Ability to learn and understand budgets and how to impact financial goals

• Provide teammate feedback and support planning with General Manager

• Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines

• Responsible for technician assigned tooling, software updates, consumables, and inventory control

• Build and maintain client relationships through effective communication and engagement

• Work with General Manager to ensure team is qualified to meet the requirements of our OE and customer expectations and assure ongoing training is taking place to stay in front of industry advancements

• Demonstrates company core values through interactions with associates, customers, clients, and vendors

• Monitor the fleet of vehicles in assigned market. Maintenance, registrations, tolls, tracking of vehicles

• Continuously creating a safety driven culture around work duties and driving habits

• Other duties as assigned

Qualifications, Education & Experience:

• 2+ Years in automotive mobile repair or glass industry preferred

• Experience in auto repair industry or managing a mobile work force

• Must be at least 21 years of age

• Must have a valid driver’s license and ability to pass MVR check

• Ability to pass a background check

• Advanced understanding and knowledge of the repair process, procedures, and service information

• Strong analytical skills; capable of effectively prioritizing and multitasking over a large geographical area

• Excellent communication skills and the ability to delegate and empower employees.

• Personable and friendly demeanor with a world class customer service approach to internal and external customers

• Maintains a well-groomed and professional appearance

Requirements:

• Must be at least 21 years of age

• Must have a valid driver’s license and ability to pass MVR check

• Must be able to lift 60 pounds independently

• Travel may be required for continuing education and certification training

• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping

• Requires frequent driving of company and customer vehicles

• Extensive travel within assigned area is expected

• May have exposure to fumes, dust, and chemicals

• Ability to work in a shop environment in inclement weather

• Required to wear PPE to include but not limited to facial covering, eye protection, gloves

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.