Job Description

Receptionist

Greenville Independent School District
Wage/Hour Status: Non-Exempt
Reports to: Assigned Administrator

Greenville ISD is seeking a professional, organized, and customer-focused Receptionist to serve as the first point of contact for visitors, staff, students, and community members. This position is responsible for providing exceptional customer service, managing incoming communications, and supporting daily office operations while maintaining a welcoming and professional environment.

Primary Purpose

Provide courteous and efficient reception and clerical support for the assigned department or campus. Serve as the initial point of contact for visitors and callers while ensuring accurate communication, organization, and support of office operations.

Qualifications

Education and Certification:

• High school diploma or GED required
• Associate degree or additional clerical training preferred

Special Knowledge and Skills:

• Excellent customer service and communication skills
• Proficiency with standard office equipment and computer applications
• Strong organizational and time management skills
• Ability to maintain accurate records and documentation
• Ability to handle multiple tasks and frequent interruptions
• Ability to maintain confidentiality and professionalism
• Strong interpersonal skills and ability to work collaboratively with others

Experience:

• Previous receptionist, clerical, or administrative support experience preferred
• Experience in a school or public service environment preferred

Major Responsibilities and Duties

Reception and Customer Service

• Greet visitors, staff, students, and community members in a professional and welcoming manner
• Answer incoming telephone calls and direct calls to the appropriate individual or department
• Provide accurate information regarding district or campus procedures and services
• Assist visitors with sign-in procedures and visitor management requirements

Office Support

• Receive, sort, and distribute mail, deliveries, and correspondence
• Maintain office records, files, and documentation as assigned
• Assist with scheduling appointments, meetings, and conference room usage
• Prepare correspondence, reports, and other documents as requested

Communication and Coordination

• Communicate effectively with staff, students, parents, and community members
• Relay messages accurately and in a timely manner
• Assist with coordinating office communications and daily operations

Professional Responsibilities

• Maintain confidentiality regarding student, employee, and district information
• Follow district safety protocols and emergency procedures
• Maintain a professional appearance and positive attitude
• Support department and district initiatives
• Perform other duties as assigned by the supervisor

Supervisory Responsibilities

• None

Working Conditions

Physical Demands:

• Frequent sitting, standing, walking, reaching, and use of office equipment
• Frequent use of computers, telephones, and other office technology

Environmental Factors:

• Work in an office, campus, or district department environment
• Frequent interaction with students, staff, parents, and visitors

Mental Demands:

• Ability to work with frequent interruptions
• Ability to manage multiple priorities simultaneously
• Maintain emotional control and professionalism in a fast-paced environment

Why Join Greenville ISD

• Serve as an important ambassador for the district and community
• Work in a collaborative and supportive environment
• Build positive relationships with students, families, staff, and visitors
• Be part of a district committed to excellence and service to others