Job Description

Job Location: Rock Hill, SC 29730
Position Type: Full-TimeEducation
Level: 4 Year Degree
Salary Range: $69,680.00 - $84,240.00 Salary/year
Job Category: Information Technology ServicesGeneral Description:
The purpose of this class within the organization is to develop new software application systems for user departments and maintain existing software application systems. This class works independently, under limited supervision, reporting major activities through periodic meetings.
Minimum Education and Experience Requirements:
Requires a Bachelor's Degree in information technology, engineering, mathematics or related field. Requires four years in network programming and software application or closely related experience.
Desirable Knowledge, Skills, and Abilities:
- Considerable knowledge of the hardware platforms; Windows/Linux OS, networks and software operating systems and information technology infrastructure the City uses for GIS and Cityworks operations.
- Knowledge of Cityworks 15.x, 23 and Unity products.
- Working knowledge of GIS & network security technologies and platforms.
- Working knowledge/skills to use SQL and SQL scripting languages to assist in queries, reporting, and database management.
- Working knowledge in writing and debugging Python scripting, Powershell, Power automate, and Power-BI.
- Working knowledge of Microsoft Office Suite Product lines, Server 2019/2025, Linux Red hat.
- Knowledge of maintaining and administering City’s GIS Addressing system & create and troubleshoot GIS applications.
- Established and knowledge of use and application of asset management using Cityworks.
- Advanced experience with the ESRI suite of software.
- Operational knowledge managing and administering ArcGIS server, including publishing services, upgrades and installations.
- Excellent English communications skills: Interacts and communicates with peers, various groups and individuals such as the immediate supervisor, other administrative staff and department heads, subordinates, other City employees, sales representatives, service personnel, user groups, and the general public. Recognizes and understands the relationship between operating policies and practices versus morale and performance.
- Significant demonstrated experience with all ESRI suite of software including ArcGIS Enterprise, Portal, ArcGIS Web Adaptor, Desktop, ArcToolbox, APPbuilder, ArcGIS Online & Pro, ArcMap, Catalog Server, Dashboards, Experience Builder, Field Maps, etc.
- Proficient data management skills including creating editing and converting GIS data.
- Ability to use practical GIS/IT skills to create and maintain applications, resolve issues, and provide technical support is a must.
- Ability to create, edit and maintain spatial datasets
- Ability to produce professional quality maps and reports for presentations and City’s GIS user community
- Ability to maintain and modify GIS focused websites and web applications
- Create and maintain data and applications using ESRI ArcGIS Pro Online architecture
- Ability to work within a team environment and demonstrate high level of customer service & build relationships.
- Ability to problem solve and to work independently and as part of a cross-functional team.
- Ability to demonstrate proficient Written and spoken English and skills in technical documentation.
- Ability to act calmly and make sound decisions under varying degrees of stress and uncertainty.
- Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the public, and all other internal and external customers. Personally, demonstrates appropriate customer service skills.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
- Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
- Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
Essential Job Functions:
- Managing, creating, and maintaining WebMaps and WebApps with ArcGIS Online. Experience creating, maintaining and deploying Collector Survey123 applications.
- Administers Server OS configurations and performs firmware and patch upgrades to all network components and services.
- Analyzes network operational problems and devises solutions as it pertains to GIS applications and services.
- Manages operational and maintenance requirements of GIS systems and their security.
- Adds, removes and maintains users using AD or ESRI user management controls and SSO configurations.
- Document and record all activities inside TECHtools, the in housework order management system.
- Creates, receives, and reviews various maps, GIS data, records and reports including utility datasets, application services, user access forms, invoices, maintenance agreements, software license information, budget documents, memos, and correspondence, etc.
- Coordinates assigned activities and functions with those of other City departments and outside agencies as appropriate; communicates with City staff to determine information technology requirements.
- Prepares and/or processes, work orders, purchase orders, various technical
- records and reports, various other reports, memos, and correspondence, etc.
- Responsible for assisting in policy formulation and implementation, development of procedure & GIS manuals, technical manuals, and technical journals, etc. Adheres to established policies and practices.
- Serves on Technology User Group and Information Services Groups committees
- Obtains quotes for and purchasing GIS related software and operational supplies.
- Performs all other duties as may be assigned to meet organizational needs.
Additional Duties:
- Provides user assistance and instruction as required.
- Produce professional quality maps and reports for presentations and decision makers
- Works in both Edge User Support and core enterprise services support.
- Will be required to run projects, address staff coordination for these projects
- Attend various meetings as required.
- Willing and able to follow all city policies and governance guidelines.
- Mentor’s peers.
- Any other duty or task assigned by Manager or the Chief Information Officer.
- Performs related work as assigned.
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.