Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Position Title: SAP Service Management Senior Consultant Level

Experience: 3-7 Years

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Senior Consultant in SAP S/4HANA Service and Customer Service, you will be responsible for driving excellence in service management across the organisation. Your role will involve configuring and deploying SAP Service modules, ensuring their optimal alignment with business objectives to support enterprise-wide growth.

You will actively participate in continuous improvement initiatives, collaborate closely with cross-functional teams, and provide subject matter expertise to deliver impactful solutions.

This opportunity is tailored for professionals with substantial experience in SAP service management, possessing the ability to support key projects, advise stakeholders at various levels, and foster an environment of innovation and high performance.

Your Key Responsibilities

• Lead the Service Management module by leveraging SAP S/4HANA's advanced functionalities to enhance organisational productivity and drive long-term business growth.
• Manage the creation and validation of comprehensive functional specifications for key business initiatives, ensuring alignment with strategic organisational objectives.
• Evaluate and optimise business processes to ensure successful project delivery and facilitate effective knowledge transfer across the enterprise.

Skills and attributes for success

• Extensive expertise in SAP S/4HANA Service and Customer Service modules.
• Comprehensive understanding of service-oriented business processes including in-house repair, field service repair, workshop repair, service contract-based repair, and execution order procedures.
• Advanced knowledge of service quotations, service contracts, service orders, service order confirmation, maintenance service orders, and recurring services.
• Demonstrated experience as a Lead in at least one SAP S/4HANA Service implementation project.
• Strong proficiency in cross-topic integration with FICO, SD, MM, PM, CATS, and related modules.
• Proven ability to troubleshoot and resolve issues pertaining to service management systems.
• Exceptional communication skills, enabling effective interaction with both technical and business stakeholders.
• Capacity to manage and engage business stakeholders with professionalism.
• Deep configuration expertise in SAP S/4HANA Service.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• Our Commitment As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.