Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GigNow Operations – Associate (GigNow Operations) | Job Description (EY)

Rank/Level: Associate
Function: Contingent Workforce / Third-Party Resourcing Operations
Location: (TBD)
Reporting to: Senior Associate / Supervising Associate, GigNow Operations

Role purpose
The GigNow Operations Associate executes day-to-day onboarding and contractor lifecycle administration to deliver a responsive, compliant, and high-quality experience for contractors and stakeholders. This role owns transactional processing, tracker hygiene, and coordination across systems (GigNow, BRIDGE/RM Archer, myHR, CXC, OneService) while escalating complex risk or policy exceptions to senior team members.

Key responsibilities
Onboarding administration
• Upload contractor CV and onboarding forms to profiles
• Create requisitions in GigNow and match contractor profile to requisition
• Submit BRIDGE requests (or Archer as applicable) and update trackers same day
• Request background checks and follow up identity verification for agency-sourced resources
• Coordinate laptop/PC-on-demand and send onboarding + laptop details
• Clean up/close requisitions when needed
Extensions & terminations
• Review end-date notifications (myHR) and confirm access status
• Create extension requisitions and submit BRIDGE extensions
• Maintain extension/termination tracker with accurate, timely status updates
• Coordinate and monitor laptop returns; confirm receipt and closure
Risk & independence support
• Complete weekly CXC attestations and maintain evidence trail
• Flag missing compliance documents and incomplete requirements promptly
• Escalate exceptions (e.g., ex EY, high risk, missing documents) to Senior/Supervising Associate

Agency administration
• Submit agency BRIDGE through RM Archer
• Track renewal dates; assist Senior/s in following up agencies on updated questionnaires and documents
• Managing documentation / records for agencies on SharePoint
• Ensuring contact details of agencies are updated

Mailbox management & triage
• Monitor the shared mailbox; flag any emails that haven’t been responded to for more than 1-2 days.
• Chase missing information and assist with follow-ups on emails relating to extensions, BRIDGEs, and terminations

Stakeholder communication
• Provide clear status updates to hiring managers, approvers, agencies and contractors
• Proactively chase missing information for standard cases to keep work moving
Reporting support
• Support activity/hourly reporting by validating raw extracts and preparing contractor lists
• Input assigned counts into summary tables and flag data issues before publish
Continuous improvement support
• Maintain templates and onboarding artifacts; suggest quick wins and document SOP updates when requested
Qualifications & experience
• Bachelor’s degree or equivalent experience (Operations, HR, Business, or related)
• 1–3 years in operations/coordination, HR shared services, staffing, or contingent workforce administration
• Strong Excel skills (filters, pivots/lookups preferred) and disciplined tracker hygiene
• Comfortable working across multiple systems (GigNow, myHR, BRIDGE/RM Archer, CXC, OneService)
• Strong written and verbal communication; responsive, customer-focused, calm under pressure
Core competencies
• Operational excellence: detail-oriented, strong follow-through, reliable execution
• Customer focus: manages expectations, communicates clearly, delivers timely updates
• Risk mindset: understands compliance gates and escalates exceptions early
• Collaboration: effective cross-team coordination with Seniors, CXC, IT, and stakeholders
• Continuous improvement: identifies recurring issues and proposes simple fixes

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