Job Description

Gig Worker Success Manager

Employbridge/EmployGig - Lebanon, IN

**Required: Bilingual English/Spanish**

Hours: 8am to 5pm Mon- Fri (Some flexibility maybe required)

Location: On-site at a large retail distribution center in Lebanon, IN

Job Summary

The Gig Worker Success Manager is responsible for the day-to-day supervision of Gig Workers to ensure the timely,

accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client

facilities where Gig Workers are placed- including training and orientation, coaching, advocacy, payroll administration,

assignments management, schedule management, and understanding the worker pool. This role ensures client

satisfaction and engagement through superior customer service and develops relationships with supervisors, leaders, local

EB team, remote EmployGig team and Gig Workers. This role anticipates staffing requirements and expectations;

develops value-added services to support changing client needs, works closely with the EmployGig operations team and

PLX team to deliver both Gig Worker and Client satisfaction.  

Your Role & Responsibilities

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding

of the client’s business, staffing needs, culture, and program expectations

• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and

exceed fill rate and on-time fill rate goals

• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a

continuous pipeline of quality talent.

• Delivers client customized new hire orientations
• Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the

client to create solutions

• Audits onboarding requirements and confirms new hire start requirements are met 
• Deliver a consistent fill rate of 92% or higher
• Communicates workforce needs to client for staffing productivity and includes labor market data to present

plausible solutions 

• Participates in client forecasting meetings and remains informed and knowledgeable of client's current and

upcoming business needs 

• Manages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and Client 
• Documents and investigates safety incidents and participates in client meetings to discuss safety and operational

efficiency 

• Handles worker’s comp claims and documents unemployment 
• Initiates and completes client relationship mapping as needed 
• Coaches associates on policies that could have legal implications and involves onsite HR and leads

investigations 

• Conducts employee performance reviews and assigns and ends associate assignments 
• Supports organizational objectives by upholding the integrity of operational infrastructure and ensuring that

consistency and quality standards are met

• Developing and implementing operational procedures and policies

Preferred Education, Skills, and Experience

• Experience in a customer service role responsible for multi-level client communication 
• HR and data management experience 
• Familiarity with a heavy process-oriented environment 
• Able to lead, organize and build effective and diverse teams 
• Must have seasoned critical thinking and problem-solving skills 
• Practical experience and comfort with using operational software, Microsoft Office products, and basic data

management tools for analysis 

Competencies (Skills & Knowledge You’ll Bring)

• Ability to communicate with high level managers within the client organization and discuss strategic solutions
• Act as a consultant to the client regarding job trends, productivity goals, staff planning, and goal assessments
• Warehouse operations experience (or knowledge of) preferred – to support DC/warehouse operations leaders

navigate and adjust to changing inventory demands

• Strong understanding of technology platforms that support Gig, including the ability to troubleshoot and offer

solutions for technical improvements and drive effective results

• Comfortable addressing client concerns and challenges and developing solutions that meet the client expectations
• Comfortable managing reports output and analyzing results to ensure accuracy as well as ability to thoroughly

present/explain the data to the customer

• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities

and working relationships with colleagues/management

• Demonstrable success managing a team or process
• Ability to have an innovational mind set (See further)
• Familiarity with a heavy process-oriented environment
• Must have seasoned critical thinking and problem-solving skills
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate

language, style and methods depending on audience and the purpose of communication

• Achieve results in a quality, timely, and cost-effective way. Sees priorities, plans the efficient use of resources, and

monitors progress against objectives.

• Responds positively to change and adapts to new situations quickly. Able to take on a diverse range of tasks

equally effectively

WHO WE ARE:

As one of the United States’ largest light industrial staffing company and the first workforce-as-a-service

provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable

workforce solutions to the organizations driving the American supply chain.

We offer local expertise and service through our 400+ branches. At EmployBridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, Hire Dynamics, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

What is EmployGig? EmployGig is a staffing solution that fills temporary positions with workers who want 4-hour “gig” assignments or shifts. Employbridge provides a managed service for our clients by recruiting talent and redesigning shifts to attract caregivers, students, and retirees.

www.employbridge.com

Employbridge offers a competitive base salary plus monthly bonus potential! Additional benefits package for full time colleagues that includes:

• Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
• Prescription Drug Benefits
• 8 Paid Holidays per year
• 2 Floating Holidays per year
• Paid Time Off
• 401(k)
• Wellness Program
• Parental Leave
• A variety of career paths and encourage promotion from within.

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.