Job Description

Job Description: Gift Shop Attendant

Department: Merchandise

Reports To: Merchandise Manager

Position Type: Hourly

Position Summary

The Gift Shop Attendant is responsible for creating a welcoming and enjoyable shopping experience for guests while maintaining the daily operations of the gift shop. This position assists guests with purchases, operates the point-of-sale system, maintains merchandise displays, and ensures the shop remains clean, organized, and fully stocked. The ideal candidate is friendly, dependable, detail-oriented, and enjoys providing excellent guest service.

Essential Duties & Responsibilities

• Welcome guests and provide friendly, engaging customer service.
• Assist guests with locating merchandise, answering product questions, and making purchasing decisions.
• Operate the cash register and point-of-sale (POS) system accurately.
• Process cash, credit card, and other payment transactions.
• Maintain an organized, clean, and visually appealing retail environment.
• Restock merchandise and ensure shelves and displays are properly maintained.
• Assist with receiving, unpacking, tagging, and organizing new inventory.
• Monitor merchandise levels and communicate restocking needs to management.
• Maintain accurate cash handling procedures and follow register closing procedures.
• Promote merchandise, special offers, and featured products.
• Assist with opening and closing duties as assigned.
• Follow all company policies, safety procedures, and guest service standards.
• Perform other duties as assigned.

Qualifications & Requirements

• Previous retail or customer service experience preferred, but not required.
• Strong communication and interpersonal skills.
• Friendly, positive attitude and a willingness to assist guests.
• Basic math skills and the ability to handle cash transactions accurately.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to work flexible schedules, including weekends, holidays, and evenings as needed.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, and lift merchandise as needed.
• Ability to lift and carry up to 30 pounds.
• Ability to perform repetitive tasks associated with stocking, merchandising, and operating a register.

Guest Experience Expectations

Every Gift Shop Attendant plays an important role in creating a memorable guest experience. Employees are expected to demonstrate a positive attitude, maintain a welcoming environment, and represent the organization in a friendly and professional manner.